Must Have Technical/Functional Skills
• 15 plus years of working experience in Unemployment Insurance domain
o Benefits areas (like Claims Intake, Weekly Certifications, Out of State Functions, Monetary and Non-Monetary Determinations, Overpayments, Appeals, USDOL compliance, IRS compliance)
o Tax areas (like Employer establishment and maintenance, Contribution and Wage Reports, Employee Leasing, Billing and Collections, Liens, Fraud and Investigations, Appeals and Cashiering).
• Experience of Unemployment Insurance modernization/ transformation program as a Business Manager or SME is strongly preferred.
• Proficient in Requirements Gathering, Application Capability Demonstration, Gap Analysis and Documentation, Functional Designing, Customer Communication.
• Working knowledge of MS Office and MS Visio.
• Have outstanding written and verbal communication skills.
• Anticipate change and quickly prioritize accordingly.
• Should have good team skills and should be able to motivate and train his team to understand the Unemployment Insurance business process in detail.
Roles & Responsibilities
• Should be the subject matter expert on Unemployment Insurance Tax and Benefits.
• Should lead Unemployment Insurance business analysts team and provide guidance, direction to them as and when required in regard to Unemployment Insurance Business process.
• Build requirement specifications to ensure seamless deployments of Unemployment Insurance project.
• Build your knowledge of other information systems and be able to speak to their capabilities in the context of our customers business.
• Coordinate with the business teams to build new functionality when required and set reasonable expectations with customers.
• Able to give demonstrations of UI systems to clients and prospects.
• Able to lead discussions to assess the impact of any changes in law related to UI.
• Should be able to lead all Unemployment Insurance business processes discussion with the State's team.
• Communication & coordination with team leads (Requirements, Development, Data Migration, Testing, Technical Team) and Client Business Managers or SMEs.
Generic Managerial Skills, If any
• Outstanding written and verbal communication skills
• Anticipate change and quickly prioritize accordingly
• Should have good team skills and should be able to motivate & train team to understand UI domain
Salary Range: $130,000 -$150,000 year
TCS Employee Benefits Summary:
Discretionary Annual In centive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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