Syntricate Technologies

UAT IVR Testing

Syntricate Technologies$80K — $110K *
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in functional/UAT testing
  • Skilled in black-box, white-box, and boundary value testing
  • Expertise in creating detailed test cases and scripts
  • Experience in manual execution of test scripts; automation is a plus
  • Familiarity with defect tracking tools
  • Knowledge of Agile methodologies
  • Understanding of Commercial Lending or Salesforce testing is a bonus
  • Strong analytical and communication skills
  • Ability to manage multiple priorities effectively

Responsibilities

  • Execute comprehensive test scripts based on business functionality
  • Develop and document detailed functional test plans and cases
  • Collaborate with stakeholders to clarify requirements
  • Verify IVR logic and call flow against specifications
  • Document test results and defects in tracking tools
  • Participate in sprint discussions and team meetings
  • Ensure software quality adheres to established standards

Benefits

  • Opportunities for professional development
  • Flexible working hours
  • Collaborative team environment
  • Access to the latest testing technologies
  • Participation in Agile methodologies and scrum practices
Full Job Description
Required Skills:
  • At least 8+ years of hands on experience in functional / UAT testing
  • Proficient in various testing techniques like black-box, white-box, boundary value, business functional verification.
  • Ability to create comprehensive and well-structured test cases and test scripts with clear test steps and expected outcomes based on business functionalities
  • Execute Test scripts for systems according to business functionality and requirements manually. Automation test execution is a bonus.
  • Familiarity with defect tracking tools and processes to effectively report and manage defects / issues.
  • Knowledge in Agile methodologies
  • Domain knowledge of Commercial Lending and/or testing Salesforce systems is a bonus
  • Solid analytical and research skills, and use of good judgment in decision making and sense of urgency for high priority issues
  • Strong interpersonal, written and verbal communication, including technical writing skills
  • Experience authoring professional documentation and incorporating feedback
  • Ability to handle multiple priorities and deadlines effectively and efficiently
  • Excellent communication skills to collaborate with developers, business analysts, and stakeholders to understand requirements and effectively convey testing results.
For IVR Testing:
  • Hands on experience testing Interactive Voice response system and tool knowledge to test IVR.
  • Experience in Genesys is preferred
  • Working experience in voice/dtmf, routing, inbound/outbound
  • Experience verifying the logic of the Call Flow and requirements
  • Review and analyze business functionality specifications.
  • Develop detailed functional test plans and test cases based on requirements.
  • Create manual test scripts.
  • Execute test cases and analyze results to identify defects.
  • Executing automation test cases in long term6. Document test proof and update test results with pass/fail in test management tool
  • Document and report defects to the development team
  • Collaborate with the development team to resolve issues and retest the software.
  • Participate in sprint discussions and meetings
  • Ensure that the software adheres to quality standards and follows best practices.
  • Participate in team meetings to provide feedback on the software and testing process.

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

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Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

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Learn more about Syntricate Technologies
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51 employees
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