Under the general supervision of the Assistant Director of Learning Support Services (LSS), the Tutor Program Coordinator is responsible for coordinating and implementing LSS tutoring programs. This position leads the recruitment, selection, hiring, training, and supervision of undergraduate tutors across all LSS tutoring programs. The Coordinator also supports the planning and delivery of CRLA-certified tutor training, facilitates quarterly tutor planning meetings, and oversees tutoring session observations to ensure program quality and consistency. In addition, the Tutor Program Coordinator maintains LSS online tutor orientation modules and communication platforms, manages tutor scheduling processes and the scheduling system, and supports the ongoing development and effectiveness of tutoring services. In collaboration with the Assistant Director of LSS, and LSS staff, the Tutor Program Coordinator helps to ensure that LSS programs are meeting its goals and outcomes on a regular basis. The Tutor Program Coordinator ensures that all UCSC undergraduate students receive quality academic support programs while placing special emphasis on the learning needs of students of color, first-gen students, transfer students, and students registered with the Disability Resource Center on campus as well as creating programs that address success gaps for all students. The Tutor Program Coordinator works collaboratively with the LSS team to ensure LSS meets its vision: achieving educational equity, empowering undergraduate students as leaders, and providing transformative learning experiences at the university and beyond by partnering with faculty, staff, and undergraduate students. APPOINTMENT INFORMATION Budgeted Salary: $78,000 - $83,000 / Annually. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits Level Eligibility: Full benefits Schedule Information: - Full-time, Fixed - Percentage of Time: 100%, 40 Hours per Week - Days of the Week: Mon-Fri - Shift Includes: Day Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main Campus Union Representation: SV - STDT SVS & ADV PROF (SSAP) Job Code Classification: 005145 (STDT ACAD SPEC 3 SV) Travel: Never or Rarely JOB DUTIES 80% - Tutor Program Coordination - Delivers academic programs to students via LSS academic support programs that support academic success for undergraduate students. - Coordinates the hiring, supervision and evaluation process for all LSS tutors including: large group tutors, small group tutors, writing tutors, and individual tutors, and Supplemental Instruction Leaders approximately 60-80 a year. - Implements established policies for the Tutoring program that follow University and UAW guidelines. - Assists in the development of new policies in conjunction with the Assistant Director of LSS. - Leads the implementation and maintenance of the center's tutor sign-up system TutorHub; guides student staff to support scheduling efforts for all tutoring services and drop-in services. - Mentors and creates appropriate Training opportunities aimed at developing tutors as equity-minded peer educators. - Uses skills as an experienced learning center professional, feedback from observations, feedback from students and feedback from LSS staff to develop training for tutors founded in critical pedagogy and provides a wide range of training opportunities to all LSS employees. - Conducts observations of tutors throughout the quarter. In the observations, the Tutor Coordinator will provide growth-oriented feedback, grounded in educational theory, that encourages reflection and growth from tutors. - Regularly analyzes the utilization of LSS programs and generates ideas for solutions to encourage student attendance. - Assists in measuring the impact of all tutoring programs on the academic success of the students who use the service. - Uses TutorHub to provide accurate data about the tutoring program. This includes utilization of programs, utilization of programs by specific student groups, analysis of the impact of services on students (academic impact as well as social impact), and cost of programs. - In collaboration with the Assistant Director of LSS and Director of LSS, develops evaluation efforts for the Tutoring program and may compile reports. - Uses campus data systems such as Academic Information System and Infoview as needed to best assist students. - Based on assessments, may offer ideas for programmatic changes to the Assistant Director. - Creates and maintains Employee and Hiring records/files for student employees that follow university and UAW Union procedures. - Utilizes academic support models to support and enhance student learning, academic success, and intellectual development. - Works alongside the Assistant Director to identify common pedagogical needs in academic disciplines and works with faculty to enhance student learning, academic success, and intellectual development. This includes, but may not be limited to, establishing pilot programs in the tutoring program. 15% - Establishment and Maintenance of Partnerships with Organizations, Departments and Units - Serves as a liaison to academic departments and other student service units to develop programs that may better meet student needs. - Represents LSS, its programs and values at meetings as required. - Works closely with EOP, DRC, STARS, and other student support service programs at UCSC. - Assesses appropriate needs of students and makes appropriate referrals. - May refer students to specific student programs such as CARE, CAPS, DRC, EOP, Advising, or other student support programs on campus. - Develops and implements appropriate outreach methods to invite students to use services, or invite students to apply to tutoring positions. 5% - Other Duties as Assigned - Other duties as assigned by the Director and/or Assistant Director. REQUIRED QUALIFICATIONS - Bachelor's degree in related area and / or equivalent experience / training. - Experience and knowledge of specific learning theories, affective issues, holistic academic issues, and socio-cultural / linguistic issues in applying academic support to students. - Prior experience with collaborative learning or peer-based learning models in a college setting. - Cultural competency skills - knowledge and experience working and interacting effectively with broad groups of staff, faculty, and student populations with different backgrounds and experiences. - Demonstrated ability to lead, supervise, and develop academic student staff. - Experience and advanced knowledge in training and supervising tutorial and student staff in a college setting. - Experience and knowledge in the implementation of study skills and other academic support programs. - Solid interpersonal skills for effective collaboration and problem-solving with all levels of academia and staff. - Demonstrated ability to design and conduct workshops and seminars to enhance student academic skills. - Knowledge of academic support program development, data gathering, assessment and evaluation skills. - Detail-oriented, with the ability to apply critical thinking skills to analyze problems and apply effective solutions. - Excellent oral and written communication skills, including experience facilitating large and small group presentations. - Proficient computer skills including databases, word processing, spreadsheets, internet research, maintaining an electronic calendar and effective and professional email communication and web based systems. SPECIAL CONDITIONS OF EMPLOYMENT - Selected candidate will be required to pass a pre-employment criminal history background check. - Selected candidate must pass the employment misconduct disclosure process. - Ability to work long periods of time at a computer with or without accommodation. - The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement. - Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.