Excel Truck Group is seeking a
Truck Service Foreman to lead our
Chester, VA team.
If you
have diesel truck service and repair experience, and experience as a supervisor or foreman we want to hear from you.
Why Truck Service Foremen join the Excel team: - Very strong compensation including monthly performance bonuses: $100,000 - $115,000/yr, or more based on the performance of the department.
- Strong benefits package - Multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
- High market share - Freightliner is one of the most popular brands of trucks on the road; and when those trucks need service, Excel has it! With this kind of high demand, you will always be busy and will financially benefit from the volume of business.
- Advancement - Join our team where many of the current Service Managers and Foreman on staff started as a Technician with us. You have the same opportunity to move up in your career into a leadership role.
- Fun environment - Enjoy spending time with your colleagues outside of work with outings, baseball games, lunches, Christmas parties, and local trips.
- Family-owned - Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.
Key Duties and Responsibilities: Responsible for performing a variety of duties primarily leading and supporting our Express Assessment team, its technicians and our customers in truck and fleet repair.
- Able to supervise, lead and guide our technicians in the areas of truck diagnostic, repair, and solutions for our customers' fleet needs. Able to complete repairs as a working Foreman.
- Provide administrative assistance supporting a high-volume Truck Service team. Leading our Throughput commitment.
- Promptly addresses and resolves customer concerns and service follow-up issues. Works closely with our Service Advisor team to ensure that our work in process is meeting expectations.
- Building productive working relationships with fellow employees through clear communications and establishing clear expectations. The foundation of these relationships is "Respect" which is one of our core values at Excel Truck Group.
- Has an approachable style; fosters open communication through active listening. Able to lead, supervise, and act as a mentor.
- Able to ask relevant questions regarding a repair or service request to ensure proper servicing of the vehicle.
- Maintains open communications with our technicians, management team, and customers regarding job/repair status changes.
- Promotes cooperation and teamwork among technicians and support staff.
- Works closely with his or her Service Manager to manage personnel expenses, our 24-hour throughput goal, Lag Time and in managing our Repair Order Closing process.
- Experience with Freightliner, Sterling, Mack, Caterpillar, Detroit Diesel, and/or Cummins preferred.
- Computer Experience with a working knowledge of Service Department Operating systems and the general functionality involving the many Service processes.
- Embraces and leads by example his or her commitment to our Elite Support Principles, our Safety Givens, and our customers overall experience.
- Able to assist the department and dealership with all other duties that could be assigned.
