Job Summary and ResponsibilitiesAs a Triage RN, you will rapidly assess and prioritize patients' healthcare needs, directing them to the appropriate level of care.
Every day you will conduct patient interviews, evaluate symptoms, perform initial assessments, and apply critical thinking to determine urgency and disposition. You will also provide advice, educate, and coordinate care.
To be successful, you will demonstrate exceptional critical thinking, rapid assessment abilities, and strong communication, managing priorities effectively under pressure to ensure timely and appropriate patient attention.
The Connection Center RN is responsible for providing telephonic clinical assessment, triage, nursing advice, and health education to a variety of patients. Services are provided remotely, and will work collaboratively with an interdisciplinary healthcare team. Work is conducted in accordance with the organization policies, applicable regulatory requirements and scope of practice for the nursing profession in which the state license is held.
Essential Functions
- Telephonic Clinical Assessment & Triage
- Assess patient needs, triage incoming calls, and provide appropriate clinical recommendations and dispositions using established protocols.
- Patient Education & Health Guidance
- Deliver nursing advice, health education, chronic disease management support, preventive care guidance, and communicate provider-reviewed test results.
- Care Coordination & Resource Navigation
- Facilitate patient access to primary care providers, specialists, healthcare facilities, and community resources.
- Documentation & Health Information Management
- Accurately document patient encounters in the EMR, utilize decision-support tools, and maintain records that meet medical, legal, and regulatory standards.
- Communication & Customer Service Excellence
- Adapt communication styles to diverse patient populations while demonstrating strong listening, critical thinking, multitasking, and problem-solving skills.
- Quality Improvement & Team Support
- Meet quality and productivity standards, participate in quality improvement initiatives and data analysis, and provide mentorship and leadership to support staff.
Job RequirementsRequired
- Graduation from an accredited school of nursing and three years clinical RN experience in an acute care or ambulatory setting, upon hire and
- Registered Nurse: WA DOH license
Preferred
- Bachelors Of Nursing, upon hire and
- Previous telephone triage/call center RN experience
Where You'll WorkVirginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.
