Summary

This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland.

Duties

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As a Travel Policy and Program Manager, you will:

• Serves as the senior program lead for the planning, direction, and operational execution of a complex, enterprise-wide travel and administrative program, establishing policies, procedures, and internal controls to ensure compliance with the Federal Travel Regulation (FTR), applicable laws, agency directives, and organizational objectives. Provides authoritative guidance on complex travel and administrative matters and resolves issues with significant operational or financial impact.
• Applies advanced analytical and evaluative methods to assess program effectiveness, identify systemic risks, evaluate internal controls, and develop strategic recommendations that improve operational efficiency, strengthen financial stewardship, and ensure compliance with statutory and regulatory requirements. Leads continuous process improvement initiatives and implements corrective actions to address audit findings and emerging program risks.
• Provides enterprise-level functional leadership for travel, financial, and administrative systems by defining business requirements, coordinating system enhancements, evaluating system performance, and collaborating with technical stakeholders to ensure system capabilities align with operational needs, regulatory requirements, and organizational priorities. Leads testing, implementation, and change management activities for system upgrades and new functionality.
• Directs the administration and oversight of financial management-related programs, including travel expenditures, government travel charge card operations, and other administrative financial programs. Monitors program performance, analyzes financial trends, ensures regulatory compliance, develops corrective actions for identified deficiencies, and serves as the principal liaison during audits, compliance reviews, and financial assessments.
• Exercises first-level supervisory responsibility over professional and administrative staff by planning and assigning work, establishing performance expectations, evaluating employee performance, providing coaching and developmental guidance, resolving complex operational and personnel issues, and fostering collaboration across organizational components to ensure consistent execution of agency programs and strategic initiatives.

Requirements

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Conditions of employment

• U.S. Citizenship required
• Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
• Suitable for federal employment
• Meet time in grade restrictions by the closing date of the announcement
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date.
• Financial disclosure statement may be required.
• Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR

Minimum Qualifications: You must have one-year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-13 grade level in the Federal service performing ALL of the following:

• Lead the operational execution of a large-scale travel or administrative program, including developing and implementing procedures to ensure compliance with Federal Travel Regulation and organizational policies.
• Apply analytical and evaluative methods to assess program effectiveness, identify operational risks, and implement process improvements to enhance efficiency, internal controls, and financial stewardship.
• Manage or provide functional oversight of enterprise systems (e.g., travel or financial systems), including coordinating system requirements, supporting system enhancements, and ensuring alignment with business and compliance requirements.
• Oversee financial management-related programs (e.g., travel expenditures, charge card programs, or similar), including monitoring spending, ensuring regulatory compliance, and supporting audits or compliance reviews.
• Supervise staff by assigning work, evaluating performance, resolving complex operational issues, and coordinating across organizational components to ensure consistent program execution.

Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

OPM Qualification General Policies Website

Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov.

Note: Applications can be accepted from students who expect to complete qualifying education within 9 months from the date of application. Education was completed successfully before the applicant can be appointed.

Additional information

THINGS YOU NEED TO KNOW

Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.

Bargaining Unit Position: NO

Research position: No

Drug Screening Required: Yes

Applicants selected for this position will be subject to reasonable suspicion and post-accident drug testing upon hiring.

Special Hiring Authorities for Veterans - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/

Special Hiring Authorities for Military Spouses - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/military-spouses/

People With Disabilities (Schedule A) - https://help.usajobs.gov/index.php/Individuals_with_Disabilities

Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP): For information on how to apply as a CTAP/ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.

Reemployment Priority List (RPL): To receive selection priority for this position, individuals on the RPL must meet the qualification requirements, complete all required assessments and be rated as qualified. RPL candidates are ranked using Category Rating procedures.

Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.