Title: Transportation ManagerDepartment: ProcurementJob Type: ExemptLocation: On-Site - Horsham, PAShift: Monday through Friday 1st shiftJob Summary:This role coordinates logistics for assets across company-wide operations and provides active analytics partnering and leading in improving specimen and supply movement. The position owns the end-to-end development of reporting infrastructure, uses data to identify trends and inbound/outbound inefficiencies, and partners cross-functionally to implement solutions that improve efficiency, service, and cost-effectiveness. The work directly supports operational performance and has a measurable impact on NMS Labs' bottom line.
Requirements:Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
Required:
- 5-7 years of experience in transportation planning or logistics.
- Transportation + distribution experience (carrier contracting, SLAs)
- Strong process design (Lean/continuous improvement)
Preferred -
- Healthcare/lab logistics experience
Major Duties and Responsibilities:Process excellence
- Map "kit-to-lab-to-result" physical flow and remove friction:
- Reduce touches, eliminate handoffs, standardize packaging, etc.
- Establish work instruction based on regulation adherence and best practices for packaging, labeling, etc.
- Guide internal and external clients on best practices
- Create and adjust Key Performance Indicators (KPIs) to drive continuous improvement.
- Analyze shipment data and monitor metrics, including cost per shipment, accessorial fees, client adherence to shipping best practices, shipment volume trends, late deliveries, etc.
- Manage freight invoice verification and exception resolution processes by validating carrier charges against transportation contracts and shipment data.
- Coordinate with cross-functional teams and logistics partners to investigate discrepancies, implement corrective measures, and improve transportation billing accuracy, efficiencies and cost controls.
- Generate reports and provide insights to senior management on transportation performance and improvement opportunities.
- Lead continuous improvement projects tied to:
- On-time delivery, accessioning readiness, specimen integrity, cost per shipment
Strategy & governance
- Define the logistics operating model (3PL, courier, service coverage) and build/own carrier strategy: contracts, performance SLAs, escalation playbooks
- Carrier Management:
- Manage relationships with and collaborate with 3PL, carriers and courier partners, to ensure shipments meet company objectives for cost, service, and operational efficiency.
- Support negotiation of transportation rates and service agreements with 3PL/carriers.
- Serve as the primary point of contact to troubleshoot carrier issues, inbound or outbound, domestically or internationally, and manage through resolution
- Create and operate a cross-functional specimen logistics council (Ops, Accessioning, Client Services, Compliance, IT)
Risk & compliance
- Collaborate with Quality Assurance to define and audit compliance requirements for:
- Chain-of-custody, controlled substances, biohazard handling (as applicable)
- Own incident response for:
- temperature excursions, lost specimens, compromised custody, mislabels
- Stay updated on industry regulations and best practices and adjust logistics operating model as necessary
- Identify potential risks in the transportation process and develop mitigation strategies.
- Ensure contingency plans are in place for transportation disruptions.
Acts as change agent and advocate for Procurement as a value-added partner.
Other duties as assigned
Knowledge, Skills and Abilities:- Knowledge of transportation regulated environments and documentation discipline
- Ability to collaborate effectively with individuals at all organizational levels.
- Strong analytical skills, compiling and interpreting complex data, ability to resolve conflicts in data, produce accurate, actionable results with moderate supervision.
- Excellent written and verbal communication skills, including the ability to present complex data clearly to diverse audiences.
- Proven time-management skills with the ability to prioritize and work effectively on multiple projects concurrently.
- Cold-chain / temperature-controlled shipping exposure
- Ability to manage vendors and conduct negotiations
- Ability to lead change
Physical Demands:- Ability to talk, hear, stand, reach with hands and arms, and use hands and fingers to manipulate instrument/equipment controls, computer keyboard, objects, tools or controls.
- Able to move from one work location to another to sit and stand, sometimes for extended periods of time.
- Specific vision abilities (with correction) include color, distance, peripheral, depth, and the ability to adjust focus
