This role partners with internal teams, distribution centers (DCs), and external logistics providers to ensure timely execution, maintain shipment visibility, and support data-driven decision-making.
Coordinate and execute domestic and international shipments to support on-time delivery performance.
Serve as a primary point of contact for shipment tracking, updates, and issue resolution.
Monitor shipment activity and proactively communicate status, delays, and risks to stakeholders.
Maintain shipment logs, tracking tools, and system data (e.g., Export Booking Log) to ensure accuracy and visibility.
Collaborate with DCs to confirm shipments are picked, packed, and shipped according to schedule.
Coordinate with freight forwarders and logistics providers to arrange bookings and transportation.
Assist in optimizing shipment routing and consolidation opportunities through data and carrier options.
Arrange domestic transportation (e.g., drayage) to support port and rail movements.
Track and manage export and import shipments, ensuring timely delivery and accurate documentation.
Partner with buyers and suppliers to gather shipment information and support inbound logistics coordination.
Work with Trade Compliance to ensure adherence to regulatory requirements and proper documentation.
Collaborate cross-functionally with Customer Service, Planning, and DC teams to support order fulfillment.
Analytics & Reporting:
Generate and distribute daily, weekly, and monthly logistics reports.
Analyze shipment and performance data to identify trends, issues, and improvement opportunities.
Support development and maintenance of dashboards and reporting tools.
Assist in investigating shipment delays and contributing to root cause analysis activities.
Provide data-driven insights to support continuous improvement initiatives.
Process Improvement & Systems:
Identify process inefficiencies and recommend improvements to enhance logistics execution.
Support implementation of process improvements and system enhancements.
Utilize systems such as SAP and transportation tracking tools to manage and analyze shipment data.
Ensure data integrity across systems and reporting platforms.
Participate in team meetings and cross-functional discussions.
Perform other duties as assigned.
Education:
Bachelor’s degree in Supply Chain, Logistics, Business, Analytics, or related field (or equivalent experience).
Experience:
5–7 years of experience in logistics, transportation, supply chain, or related analytical role.
Experience with ERP systems (SAP, Oracle, etc.) preferred.
Exposure to international shipping processes and documentation preferred.
Experience with reporting tools and data analysis (Excel, Power BI, etc.) desired.
Additional Qualifications:
Strong analytical and problem-solving skills with attention to detail.
Ability to interpret data and translate findings into actionable insights.
Strong organizational and time management skills in a fast-paced environment.
Effective communication skills with ability to collaborate cross-functionally.
Ability to manage multiple priorities and respond with urgency.
Basic understanding of logistics processes and INCOTERMS preferred.
Proficiency in Microsoft Excel (e.g., pivot tables, data analysis).
Experience with ERP systems and logistics platforms preferred.
Ability to learn new systems and tools quickly.
Customer-focused mindset with strong follow-up and accountability.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
