Job DescriptionTransmission Customer Service - Retail Project Engineer PostingWork Location:This position is located in the APC Headquarters of Birmingham, AL. This position will require a mix of field and office work.
Position Summary:This position serves as the primary Transmission representative for retail customer projects and service requests, leading the evaluation, development, and implementation of technical solutions from initial assessment through project completion. The successful candidate will partner with Customers and cross functional stakeholders across Transmission, Distribution, Power Contracts, Marketing, Operations, Engineering, Construction, Power Quality, Metering, and Leadership to evaluate service needs, develop customer-focused solutions, and successfully deliver transmission projects.
This role is responsible for coordinating all aspects of project delivery, including technical scope development, engineering coordination, budgeting, scheduling, construction support, and stakeholder communications. The position requires strong leadership, project management, and customer relationship skills to successfully balance customer expectations with Alabama Power Company and Southern Company business objectives.
The successful candidate will serve as a trusted advisor and primary point of contact for customers connected to Alabama Power Company's transmission system while coordinating efforts across multiple organizations to deliver safe, reliable, and cost-effective solutions. This role provides broad exposure to transmission planning, engineering, operations, construction, and customer service functions, and offers the opportunity to lead strategic customer initiatives that support Alabama Power Company's and Southern Company's long-term growth objectives.
Travel: Up to 25% travel should be expected within the Alabama Power Company footprint. Frequency will be dictated by the specific project(s) supported.
Relocation: No relocation
Job Experience and Education:- Bachelor's degree in Engineering from an ABET-accredited institution is preferred. Equivalent applicable experience in Transmission Engineering, Operations, Construction, or Project Management may be considered.
- Experience in Transmission Planning, Substation Design, Transmission Line Design, Operations, Construction, Maintenance, Protection & Control, Generation, Transmission Support, or Project Management is preferred.
- Demonstrated experience leading projects, coordinating cross-functional teams, and managing competing priorities.
- Experience working directly with customers, stakeholders, or service requests is preferred.
- Strong communication, relationship-building, and problem-solving skills.
- Project Management Professional (PMP) certification and/or Professional Engineer (PE) licensure is a plus.
Technical Experience Requirements:- Working knowledge of planning, design, construction, operations, and maintenance processes.
- Ability to evaluate customer service requests and develop technically sound, reliable, and cost-effective solutions that meet both customer and Company objectives.
- Understanding of transmission system fundamentals, engineering principles, electric operating practices, construction practices, land requirements, and applicable regulations.
- Knowledge of project financial management, including budgeting, forecasting, project billing, capital expenditures, transfers, and cost tracking.
- Strong analytical skills with the ability to assess alternatives, identify risks, evaluate financial impacts, and recommend practical solutions.
- Ability to manage multiple projects, priorities, and competing deadlines in a fast-paced environment.
- Ability to communicate technical, operational, and financial information effectively to customers, leadership, and cross-functional stakeholders.
Leadership Experience Requirements:- Demonstrated commitment to safety and a proven track record of promoting safe work practices and decision-making.
- Demonstrated experience leading cross-functional team, coordinating multiple stakeholders and successfully deliver complex projects.
- Demonstrated ability to influence stakeholders, build consensus, and drive results across multiple organizations while balancing customer expectations, technical requirements, and Company objectives.
- Strong communication and presentation skills with the ability to effectively engage customers, management, and technical personnel.
- Demonstrated ability to build and maintain productive relationships with internal and external stakeholders.
Knowledge, Skill, and Abilities:- Ability to build and maintain trusted relationships with customers, business partners, and cross-functional stakeholders.
- Strong communication skills with the ability to effectively communicate technical, operational, financial, and regulatory information to customers, leadership, and project teams.
- Ability to conduct financial analysis, manage capital budgets and provide accurate budget projections.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to develop and maintain project schedules, work plans, budgets, and status reporting metrics.
- Ability to perform effectively in a fast-paced environment while exercising sound judgment and maintaining attention to detail.
- Ability to analyze technical studies, financial impacts, and customer requirements to develop the best solution to meet both the Customer's and Company's needs.
- Good project management skills and ability to work effectively and confidentially with all levels of internal and external customers.
- Knowledge of Primavera, ORACLE, TEAMS, STOMP, and TransMap.
Behavioral Attributes:- Demonstrates Southern Company Values by consistently placing safety first, acting with integrity, fostering inclusion, and pursuing superior performance.
- Demonstrates sound judgment, ethical decision-making, and professionalism in all business interactions.
- Demonstrates initiative by proactively identifying risks, resolving issues, and driving actions to successful completion.
- Takes ownership of customer requests, project outcomes, and business results while maintaining accountability for commitments and deliverables.
- Promotes teamwork and cooperation by facilitating discussions, resolving conflicts, and encouraging constructive engagement among stakeholders.
- Attention to detail and following processes and procedures.
Job Responsibilities:- Serve as the primary Transmission representative and trusted advisor for retail customer service requests and projects.
- Lead customer projects from initial request through project completion, ensuring effective communication, coordination, and customer satisfaction.
- Evaluate customer service requests and coordinate technical assessments to identify safe, reliable, cost-effective, and customer-focused solutions.
- Facilitate collaboration among Transmission Planning, Engineering, Operations, Construction, Metering, Power Quality, Distribution, Marketing, and other stakeholders to develop safe, reliable, and cost-effective solutions.
- Develop, manage, and communicate project schedules, budgets, forecasts, cost estimates, and project status to customers, leadership, and stakeholders.
- Provide timely project updates and lead stakeholder communications regarding project status, risks, costs, and key milestones.
- Lead cross-functional teams to resolve technical, operational, and business challenges while balancing customer and Company objectives.
- Identify project risks, operational impacts, and business considerations and develop mitigation strategies to support successful project delivery.
- Ensure projects are executed in accordance with Company safety expectations, engineering standards, operating practices, environmental requirements, and applicable regulations.
- Support strategic customer initiatives and business growth opportunities associated with transmission-connected retail customers.
- Participate in storm restoration and emergency response activities both on and off system as required
Relationships:- Retail customers, developers, and external stakeholders to support service requests and project development.
- Transmission Planning, Distribution, Engineering, Operations, Construction, Metering, Power Quality, and other internal organizations to evaluate and delivery customer solutions.
- Project managers, engineers, and field personnel to coordinate project scope, schedules, budgets, and execution.
- Region leadership, business leaders, managers, and executives to provide project updates and support strategic initiatives.
- Marketing, Power Contracts, and other customer-facing organizations to support business development, customer engagement, and service delivery.
About the TeamAlabama Power
