Cognizant

Transition Manager

Cognizant • $110K — $130K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12-15+ years of experience in Infrastructure Transition and Managed Services
  • Bachelor's Degree in IT Engineering or related discipline
  • ITIL Foundation certification
  • Preferred PMP or PRINCE2 certification
  • Experience with Cloud Platforms, Network Services, and Cybersecurity Services

Responsibilities

  • Coordinate transition activities across North American offices and locations
  • Lead communications with executive stakeholders and manage transition governance
  • Support compliance audits and regulatory requirements
  • Drive operational readiness and Day-1 planning
  • Facilitate knowledge transfer activities and ensure process documentation validity

Benefits

  • Opportunity to lead significant transition efforts across multiple locations
  • Engagement with executive-level stakeholders
  • Hands-on involvement in compliance and operational excellence
  • Focus on knowledge management and retention
  • Possibility of working on diverse IT infrastructure projects
Full Job Description
Job Summary

12-15+ years of Infrastructure Transition and Managed Services experience. Leads transition activities across North America ensuring smooth migration of infrastructure services workplace services field support operations and hosting functions from incumbent teams into steady-state operations.

Responsibilities

Coordinate with US and Canada business stakeholders.

Manage transition activities for offices plants warehouses and corporate locations.

Lead executive stakeholder communications.

Support compliance audit and regulatory requirements.

Govern onsite and remote support readiness.

Drive infrastructure operational acceptance across all towers.

Common Responsibilities Across All Four Roles

Transition Governance

Own regional transition plans and execution.

Maintain RAID logs and mitigation actions.

Conduct weekly governance reviews.

Ensure milestone achievement and contractual compliance.

Knowledge Transfer Management

Plan and execute KT activities.

Validate process documentation.

Conduct service readiness reviews.

Ensure successful knowledge retention.

Operational Readiness

Lead Day-1 planning.

Manage Hypercare support.

Drive stabilization activities.

Monitor early-life support performance.

Stakeholder Management

Build relationships with business leaders and tower leads.

Conduct customer-facing transition reviews.

Escalate risks and dependencies proactively.

Required Qualifications

Bachelors Degree in IT Engineering or related discipline.

ITIL Foundation certification.

PMP / PRINCE2 preferred.

Service Desk

Digital Workplace

Field Support

Hosting Services

Cloud Platforms

Network Services

Cybersecurity Services

Data Center Operations

Success Metrics

Transition Milestone Achievement

Day-1 Readiness

Hypercare Success

Knowledge Transfer Completion

Risk Mitigation Effectiveness

Customer Satisfaction

Resource Onboarding Success

Service Acceptance Sign-off

SLA Achievement During Stabilization

Reporting Structure

Global Transition Director

Certifications Required

Bachelors Degree in IT Engineering or related discipline.

ITIL Foundation certification.

PMP / PRINCE2 preferred.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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