Salary : $64,104.00 - $101,124.00 Annually
Location : 1300 Quince Orchard Blvd Gaithersburg MD 20878 USA
Job Type: Permanent
Job Number:Department: Department of Transportation
Division: DOT 50 Transit Central Communication
Opening Date: 08/20/2026
Closing Date: 8/27/2026 11:59 PM Eastern
FLSA: Non-Exempt
About the Position#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT Montgomery County GOVERNMENT EMPLOYEES. *#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#This Position is ONLY Open to Montgomery County Government Employees:
- Current Montgomery County Government employees;
- Montgomery County employees who were affected by a reduction-in-force and currently have RIF priority rights;
- Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or
- Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $64,104 to $100,832, based on the candidate's qualifications and experience. What You'll Be DoingThe Transit Communications Leader will support the County's transit operations by continuously monitoring service conditions, assessing factors that affect safety and timeliness, and implementing informed operational decisions in real time. They will maintain coordinated communication with Transit Bus Operators and Transit Coordinators; develop and issue instructions to address service-disrupting situations; collaborate with public and private agencies to restore or maintain service; and use specialized software systems to track, record, and report transit information. This work ensures reliable public transportation service, enhances passenger safety, and upholds operational standards across the Ride On network.
Tasks Include:
- Monitoring and assessing system-wide transit operations, including traffic, weather, and road conditions that influence safe and timely bus service
- Maintaining continuous two-way communication with Transit Bus Operators and Transit Coordinators, providing operational guidance, and issuing instructions as circumstances evolve
- Developing and implementing individualized and system-wide action plans-such as route detours, overtime assignments, or redeployment of buses-to resolve service-impacting issues
- Coordinating planned actions with representatives of public and private agencies to restore normal transit service and ensure passenger safety
- Entering, tracking, and reporting transit-related information using computer-aided dispatch systems and other operational software
- Responding to inquiries from Transit Bus Operators, road coordinators, other transportation systems, and occasionally members of the public.
- Performs related duties as required.
Minimum QualificationsExperience: One (1) year of experience as a Transit Coordinator with Montgomery County or three (3) years of experience as a Transit Bus Operator.
Education: High school diploma or equivalent (GED or High School Proficiency Examination)
Substitution: An equivalent combination of education and experience may be substituted.
License: Possession and maintenance at all times of a valid Class "B" (or equivalent) Commercial Drivers' License (CDL), with air brakes and passenger endorsements, from the employee's state of residence.
Work Environment: Work is performed in an operations center that is temperature-controlled, appropriately lighted, and ventilated.
Physical Demands: A Transit Communications Leader multi-tasks at a command console for extended periods by monitoring a range of factors and conditions (including weather, traffic, construction, accidents, Ride On breakdowns and service disruptions in other transit systems), responding to multiple visual and audio inputs (from Bus Operators, 'road coordinators', operators of other systems, etc.), considering several variables (on deployment of buses and Bus Operators), and using various communications equipment to exchange information and direct the work of Bus Operators. A Transit Communications Leader must be able and comfortable using video displays, a keyboard, a radio and other communications-electronics equipment on a regularly recurring basis.
Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, which includes a limited physical examination and drug screening.
Preferred Criteria, Interview Preferences The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:- Experience working with the different traffic/transit conditions throughout Montgomery County and the impact of the presenting issues/conditions upon Bus Operators, passengers, and equipment involved.
- Experience in quickly devising solutions that are based on judgment and reflect the best possible whole-system solutions.
- Experience coordinating with other public and private agencies.
- Experience using various computer software programs to enter, track, and report a variety of transit information.
IMPORTANT INFORMATIONThe Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Leave BenefitsOur generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement BenefitsAll permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan ForgivenessMontgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit BenefitCounty employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care CostsWorking for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee WellbeingWe deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team.
Montgomery County Benefits01
THIS POSITION IS "ONLY" OPEN TO INTERNAL MONTGOMERY COUNTY GOVERNMENT (MCG) EMPLOYEES. Are you a current MCG employee? 02
Do you have one (1) year of experience as a Transit Coordinator with Montgomery County, OR, three (3) years of experience as a Transit Bus Operator? 03
What is your highest level of completed education? - N/A
- High School/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Juris Doctor
- Doctorate
04
Do you possess and currently maintain a VALID Class B (or equivalent) Commercial Driver's License (CDL) from your state of residence with mandatory air brakes and passenger endorsements? 05
Do you have experience working with the different traffic/transit conditions th 
