Trainmaster I - 90070584 - New Haven

Amtrak • $114K — $119K *

New Haven, CT 06511In-Person

Transportation

Less than 5 years of experience

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Job Overview by Ladders

Qualifications

High School diploma or equivalent
3+ years experience as train service crewmember or Passenger Conductor
Qualified on physical characteristics of the territory
Demonstrated leadership and supervisory skills
Knowledge of CFR 49 and labor contracts like BLE, UTU, and TCU
Working knowledge of Amtrak policies and procedures
Physically capable of lifting 50 lbs and meeting FRA criteria for vision and hearing

Responsibilities

Oversee train operations ensuring safety, customer service, and compliance
Ensure adherence to labor and federal regulations
Manage crew performance to optimize on-time operations
Respond promptly to service disruptions minimizing passenger inconvenience
Conduct interviews and ensure proper training for new-hire crews
Perform audits and manage the budget for train service crews
Work in fast-paced environments, resolving conflicting priorities

Benefits

Health, Dental, and Vision Insurance
401K with Employer Match
Generous Paid Time Off
Railroad Retirement Benefits
Tuition and Education Reimbursement
Paid Family Leave
Employee Assistance Program

Full Job Description

Job Summary

This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak's sole and absolute discretion.

The Trainmaster ensures safe and efficient train operations and management of train and engine service employees for the New Haven Crew Base.

Essential Functions

Oversight of the operation in connection with the Road Foremen, to ensure optimum safety, customer service, and on-time performance in compliance with all federal, state, local, and Amtrak rules and regulations.
Ensure all bulletins equipment; postings, etc. adhere to labor, federal and Amtrak regulations.
Ensures employees comply with federal rules and regulations and Amtrak policies and operating practices.
Manage employees and train operations to optimize on-time performance and recommend ideas on how to improve performance.
Responds to service disruptions in areas of responsibility and handle them promptly to minimize passenger inconvenience and train delays.
Interview, select, and manage new-hire train service crews and ensure employees receive proper training and support.
Conduct efficiency tests and ensure compliance with all Amtrak and federal operating requirements.
Manage crew base budget for train service crews.
Conduct train service crew revenue audits
Constantly works in a fast-paced time-sensitive environment with frequently changing priorities
Frequently resolves problems with conflicting priorities in cognitively demanding situations.
Approximately 25% of the time is spent in an office environment using a computer keyboard, monitor, and mouse to perform a variety of tasks.
Approximately 75% of the time is spent in an outdoor railroad operating field environment, walking on or around uneven surfaces, reaching, bending, and stretching to board and detrain equipment.
Constantly works long hours as required; works extended hours and is required to be on-call and available on an emergency basis.

Minimum Qualifications

High School diploma
Prior satisfactory work experience in train or passenger service.
3+ year's experience as a train service crewmember or Passenger Conductor.
Qualified on physical characteristics of the territory.
Demonstrated business and financial management experience.
Demonstrated knowledge of CFR 49 requirements and labor contracts (BLE, UTU, and TCU).
Demonstrated leadership and supervisory skills.
Working knowledge of Amtrak policies and procedures
Applicants for this position will be expected to lift 50 lbs and meet the criteria for vision, color vision, and hearing set forth by the Federal Railroad Administration (FRA) in 49 CFR 242.

Preferred Qualifications

Bachelor's degree in Transportation, Business or related field or equivalent work experience, training, and/or education.
5 years' experience as a train service crewmember or Passenger Conductor
Five years of supervisory experience, leading and managing others with different levels of expertise
Five years' experience with train operation, crew base, crew management, operations, train handling and service delivery
Ability to develop and manage an operating budget

Work Environment

Spends approximately 25% of work time in an office setting, utilizing a computer, keyboard, monitor, and mouse to complete various administrative and operational tasks
Spends approximately 75% of work time in an outdoor railroad operating environment, which includes walking on uneven surfaces and performing physical activities such as reaching, bending, and stretching to board and detrain equipment
Regularly works extended hours as operational needs require, including being on-call and available to respond to emergencies
Is considered on duty at all times and must remain available 24 hours a day, 7 days a week, including weekends and holidays
Frequently operates in high-pressure or crisis situations, requiring timely decision-making based on limited or incomplete information
Frequently works outdoors and is exposed to varying and adverse weather conditions
Regularly resolves complex problems involving competing priorities in cognitively demanding situations
Consistently works in a fast-paced, time-sensitive environment with shifting priorities
Often manages multiple projects simultaneously
Subject to travel, sometimes with minimal notice, due to service disruptions

Communications and Interpersonal Skills

Must have excellent oral and written communication skills.

The salary for Trainmaster I is $114,000 - $119,000 and the salary for Trainmaster II is $124,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.

Requisition ID:166753
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%

Recruiter Name:Corinne Driscoll
Recruiter Email: [email protected]

About Amtrak

Discover the wealth of opportunities awaiting you with Amtrak, the nation's premier passenger rail service. Learn about the high-paying positions and the benefits of joining a mission-driven organization committed to connecting communities.

Amtrak's Legacy and Mission

Since its inception in 1971, Amtrak has been at the forefront of connecting cities and communities across North America with its extensive network of passenger rail services. Born from the need to revitalize the nation's train transportation system, Amtrak has grown into a symbol of national pride and technological advancement in public transport. With a steadfast commitment to safety, efficiency, and reliability, Amtrak's mission transcends mere transportation; it aims to create a more connected society. Through continuous investment in the modernization of its fleet and infrastructure, Amtrak demonstrates an unwavering dedication to enhancing the passenger experience and setting the standard for rail travel in North America.

Why Choose Amtrak?

Choosing a career with Amtrak means more than joining a leading transportation company; it represents a commitment to fostering safety, driving innovation, and serving the community. Amtrak stands out as an employer for its holistic approach to employee development, offering a supportive environment where safety is paramount—not just for passengers but for every team member. Innovation is at the core of Amtrak's operations, where cutting-edge technology and creative solutions are embraced to improve service and efficiency. Moreover, a career at Amtrak is an opportunity to contribute to a service that plays a crucial role in the lives of millions, enhancing connectivity and accessibility while upholding values of environmental stewardship and community service. Whether you're passionate about engineering, customer service, or logistics, Amtrak offers a dynamic and rewarding work setting where you can make a tangible impact.

Amtrak's Hiring Process

Visit Amtrak’s official website to gain insights into the steps to join Amtrak, from application to acceptance.

Application Submission

Submitting a standout application that captures your qualifications and enthusiasm for rail service. You can find tips on how to write a resume that makes employers want to interview you here.

The Interview Process

Amtrak uses a unique interview process to screen candidates. For more details on the exact stages, visit their official website and contact their human resources department. For more general tips about how to prepare for a successful interview, go here.

Background Checks and Final Steps

Amtrak prioritizes the safety of its passengers and employees. That means certain candidates may be required to complete a background check before they begin working. Visit Amtrak’s official website for more information about which specific roles may require a background check.

Employee Benefits and Perks

Amtrak careers are not just rewarding in terms of salary but in overall well-being. Discover the comprehensive benefits package that makes Amtrak such an excellent employer.

Health and Wellness

Contact Amtrak’s human resources department for details on Amtrak's health, dental, and vision plans, emphasizing the commitment to employee health.

Retirement and Financial Planning

Full-time employees at Amtrak often take advantage of the retirement planning options available to them. Explore the 401(k) plans, pension options, and financial planning services available to employees by contacting Amtrak’s HR department.

Work-Life Balance

Amtrak currently has initiatives in place to support a healthy work-life balance, including flexible scheduling and paid time off. Visit their website for more details.

Training and Development Programs

Unveil the pathways for professional growth through Amtrak's dedicated training and development offerings.

Onboarding for Success

Amtrak ensures new hires are welcomed, oriented, and prepared for their roles.

Continuous Learning Opportunities

Ongoing education and training programs designed to advance your skills and career are available for ambitious employees. Consult with Amtrak’s HR department for more specific details.

Diversity and Inclusion Initiatives

Amtrak is committed to creating an inclusive workplace that values and respects diversity.

Building a Diverse Workforce

Amtrak's strategies and programs are aimed at fostering diversity within its team.

Inclusion in the Workplace

Initiatives to ensure all employees feel valued, included, and empowered to contribute fully.

Career Growth Opportunities at Amtrak

Amtrak offers upward mobility and career advancement paths to ambitious and talented professionals.

From Entry-Level to Leadership

Amtrak thrives because of ambitious employees who take advantage of the potential for growth within the company. The right person can start at an entry-level and advance to leadership positions at Amtrak.

Specialized Career Tracks

Some specialized roles within Amtrak offer unique challenges and rewards, including technical and leadership positions.

Embark on a Rewarding Journey with Amtrak Careers

Choosing Amtrak as the next step in your career path offers more than just a job—it opens the door to a world of opportunities where your growth, well-being, and success are at the forefront. Amtrak careers are synonymous with a commitment to excellence, not only in transportation but in fostering an inclusive and supportive work environment. At Amtrak, employees are valued as the most crucial asset, a belief that is reflected in the comprehensive benefits, continuous learning opportunities, and career advancement programs designed to elevate your professional journey.

Learn more about Amtrak

Size

20,000 employees

Industry