Training Program Coordinator #W2308

Job no:
Work type: Full-Time (Salaried)
Location: Henrico, Virginia
Categories: Administrative Services, Health and Human Services, Educational and Media Services

Title: Training Program Coordinator #W2308

State Role Title: Trainer and Instructor III

Hiring Range: $92,500 - $97,500/yr.

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Social Services (VDSS), Division of Local Training and Development is currently seeking a Training Program Coordinator. This is a professional level position responsible for leading, and/or coordinating training and professional development initiatives for Human Services Staff (Family Services, Benefit Programs, and Child Care Subsidy) employed at Virginia's Local Departments of Social Services as well as community partners. This position will design, develop, deliver, evaluate instructor-led training in the most efficient and effective manner, maintain a positive learning environment, and stay abreast of Virginia Department of Social Services (VDSS) related policy and guidance, issues and innovations in local agency practices and trends, and new training industry practices focusing on comprehensive Motivational Interviewing (MI) curriculum. Beyond traditional classroom delivery, this area of emphasis is deeply rooted in applied practice and ongoing supportive coaching.

The Training Program Coordinator serves as a developmental coach, providing direct, reflective coaching sessions to staff and supervisors to ensure MI concepts translate successfully into daily front-line social service interactions. The duties and responsibilities also include evaluating the effectiveness of training through designated assessment strategies and recommending, as needed, to the curriculum developer changes and improvements in training content, providing the highest quality of training and assistance to class participants, while maintaining excellent working relationships with VDSS management, staff, and Regional Training Office staff.

Minimum Qualifications

• Direct experience in a social services, clinical, or academic setting utilizing Motivational Interviewing (MI) as a primary intervention framework.
• Deep, nuanced understanding of MI principles, the four processes (Engaging, Focusing, Evoking, Planning), and the "MI Spirit" (Partnership, Acceptance, Compassion, Evocation).
• Extensive experience designing and facilitating professional, interactive training programs tailored to adult learners.
• Mastery of developmental and supportive coaching methodologies (e.g. reflective coaching practices) distinct from traditional teaching or administrative supervision.
• Strong familiarity with the systemic challenges, mandates, compliance pressures, and crisis dynamics experienced by social services front-line staff.
• Considerable knowledge of adult learning theories, training methodologies, group facilitation best practices, instructional aids, and curriculum mapping to transition learners from introductory concepts to advanced application.
• Exceptional public speaking, presentation, and group dynamic management skills, with the ability to handle resistance or disengagement in the classroom.
• Demonstration of high-level proficiency in modeling MI skills during training simulations and role-plays.
• Skill in delivering candid, strengths-based behavioral feedback, evaluating practice to pinpoint growth areas, and analyzing training results using designated assessment strategies.
• Ability to connect genuinely with front-line workers, validate the high-stress nature of their roles, recognize, support, and motivate individuals requiring extra assistance to encourage professional growth.
• Ability to pivot training delivery based on the immediate energy, skill level, or structural needs of the cohort.
• Ability to objectively evaluate a worker's practice sample and accurately pinpoint strengths and growth areas.
• Knowledge of state and federal laws and mandates relevant to social services.
• Technical Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneDrive, SharePoint, PowerPoint), virtual delivery platforms (WebEx, Zoom, MS Teams), and Learning Management Systems (LMS).
• Ability to work independently and collaboratively with internal colleagues and external partners, including university partners, to achieve agency goals.
• Ability to communicate effectively orally and in writing, meet deadlines, travel throughout Virginia to deliver training, and interact professionally with all levels of VDSS, state, and local entities.
• Possession of a valid driver's license, with the ability to meet statewide travel requirements.

Additional Considerations

• Considerable experience in professional stand-up training or instruction and virtual instruction, in a Human Service, Social Service, or public sector setting.
• MINT Certification.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Frequent in-state, overnight travel may be required. Selected candidate(s) may be required to use their personal vehicle or state vehicle as available for business use.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

Contact Information

Name: VDSS - Division of Human Resources

Phone: [email protected]

Email: [email protected]

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 18 Sep 2026 Eastern Daylight Time
Applications close: 27 Sep 2026 Eastern Daylight Time

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