Role Title: Training Manager

Manager: General Manager

Manager-once-Removed: VP Operations

Location: MWRTA

Salary range: $80,000 to $90,000 per year

Role purpose: The Training Manager provides overall leadership and direction on training, while ensuring an exceptional safety and learning culture within MWRTA. Lead and direct the training program for fixed-route. Responsible for implementation of a training program consistent with contract, corporate, federal, and state requirements. Provides general supervision and guidance to training personnel. Responsible for oversight of special projects.

Knowledge and Experience:
• High school diploma required; college degree preferred
• Must be a certified Transportation Safety Institute (TSI) bus operator trainer
• Must Have with Class "B" Commercial Driver License
• Prefer candidate with Airbrakes, and Passenger endorsements and valid active medical examiners certificate
• Must have at least 3 years' progressive transit experience with commercial class "B" vehicles in a fixed route transit system
• Knowledgeable with DOT policies, OSHA, NIMS, EPA standards and ADA requirements
• Experience developing and implementing safety program plans and procedures; conducting investigations, analyzing data, and identifying and recommending corrective action
• Must maintain confidentiality and safeguarding of sensitive material
• Conducting oral presentations, relaying technical information in understandable terms
• Demonstrated ability to work effectively in a diverse workforce

Skills:
• Possess a working knowledge of adult education principles and practices
• Possess the skills necessary to write and express oneself orally in a logical, comprehensive, and intelligent manner, as well as good organizational skills
• Possess the temperament necessary for maintaining amiable relations with various levels of company personnel
• Possess a working knowledge of Microsoft Access, Excel, and Word
• Ability to interpret and explain regulations to others
• Must have excellent communication skills (written and oral).
• Excellent time management skills with ability to prioritize.

Key Accountabilities:
• Administers and directs the Keolis Operator Education Program, Trainer Certification Program, Monthly Safety Initiative, and OSHA required training to all department employees.
• Conducts driver's licensing safety instruction.
• Provides training assistance to the Maintenance Department, Human Resources and other departments as needed.
• Directs Behind the Wheel (BTW), retraining, refresher and post-accident training processes.
• Coordinate classroom, BTW, line and revenue instruction/scheduling for new hire classes.
• Evaluate training effectiveness through appropriate student evaluation and post training effectiveness evaluations making modifications to the program design to increase program efficiency.
• Manage large-scale training projects as assigned.
• Assure the training programs are maintained current and incorporated with up-to-date information gained from Keolis, federal and state authorities and agencies.
• Prepare trainee examinations and conduct trainee evaluations for classroom, line, and revenue phases of training.
• As appropriate, conduct counseling sessions for trainees, evaluate the results, and recommend/develop individualized training programs.
• Support management in the areas of business initiatives, project management, community involvement and special projects.
• Participate in Keolis management audits and prepare responses to audit findings concerning training functions.
• Maintain knowledge of industry operations, skills and techniques commensurate with the responsibility to develop and conduct effective, high-quality training.
• Supervise the collection and maintenance of auditable training records and report required to document training program activities.
• Conduct self in an appropriate manner as a representative of Keolis, working effectively in a diverse work environment.
• Manage, plan, organize and schedule work assignments for trainers.
• Work closely with Directors and Managers to determine, develop and implement training programs to improve daily operations.
• Administer CDL and other certification/recertification programs as established by contract, state, and corporate mandates. Monitor employee training status for compliance with these programs.
• Assist Maintenance, Operations, Human Resources departments in the development, training, assessment of personnel.
• Assess training needs related to new equipment and new technology. Develop and implement programs to satisfy these needs.
• Supervise staff (as assigned) including interviewing and hiring, training, work assignment, and performance management.
• Oversee the CDL training for maintenance personnel. Oversee new hire (general) OSHA required safety orientation for all maintenance personnel.
• Design training aids, prepare technical materials, tests, handouts, and lesson plans for training classes.
• Create and maintain training records on all employees.
• Maintain a complete training reference library for the Safety and Training Department.
• Assess employee's skill levels, counsel, recommend and coordinate appropriate training with employee and respective supervisors/managers.
• Perform all other duties as assigned

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

- Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;

- Exposure to both extreme heat and cold;

- Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

- Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.

- Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.

- Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.

- Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.