Employment Type:
Full timeShift:

Description:
Delivers and supports training programs to ensure end users effectively understand and apply processes and tools. Collaborates with stakeholders to develop training materials and improve user adoption. Applies knowledge of business processes and systems to support learning needs and enhance overall effectiveness.

Essential Functions 

Work Focus:
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports. 
Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis:
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Learning Production & Delivery

• Design and produce learning solutions: Create high-quality learning experiences (e.g., eLearning modules, videos, virtual instructor-led training, slide decks).
• Customize department-specific training: Tailor materials to the workflows, roles, and processes of different departments.

Content Coordination & Management

• Coordinate content creation with SMEs: Work with subject matter experts to gather accurate information and turn it into engaging training materials.
• Maintain and organize learning libraries: Ensure all training materials are up-to-date and accessible via the LMS or knowledge portals.

Technical Integration & Collaboration

• Align learning with system functionality: Translate system changes (e.g., software upgrades, new tools) into relevant training updates for users.
• Collaborate with IT/system administrators: Understand changes in platforms (like ERP, CRM, HRIS) to proactively develop or adjust training resources.

End User Support & Enablement

• Facilitate or coordinate training sessions: Conduct or support live sessions, webinars, onboarding workshops, or department-specific walkthroughs.
• Develop “how-to” resources: Quick guides, tip sheets, and scenario-based learning assets to help users with daily tasks.

Minimum Qualifications

• Bachelor’s degree in Communications, Instructional Design, Learning & Development or related field, or an equivalent combination of education and experience.
• 3-5 years of experience in training delivery, instructional design, or end-user support.
• Workday training and technical expertise.

Additional Qualifications (nice to have)

• Process Mapping & Modeling: Microsoft Visio
• Data & Analytics: Excel, Tableau
• Microsoft Teams, SharePoint, Confluence
• LMS platforms, instructional design tools (Articulate 360, Adobe Captivate, iSpring Suite)
• Multimedia tools (e.g., PowerPoint, SundaySky, video editing software).
• Project Management: Jira, Smartsheet, Trello

Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).      Occasional
• Exposure to or subject to noise, infectious waste, diseases & conditions.     Occasional
• Exposure to interruptions, shifting priorities & stressful situations.      Frequent
• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.     Frequent
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.     Frequent
• Perform manual dexterity activities & / or grasping / handling.     Frequent
• Ability to climb, kneel, crouch & / or operate foot controls.     Occasional
• Use a computer / other technology.     Frequent
• Sit with the ability to vary / adjust physical position or activity.     Frequent
• Maintain a safe working environment & use available personal protective equipment (PPE).     Continuous
• Comply with applicable Code of Conduct, policies, procedures & guidelines.     Continuous
• Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Frequent
• Lift a maximum of 30 pounds unassisted.     Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.     Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.     Continuous
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).     Occasional

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Frequent
• Lift a maximum of 30 pounds unassisted.     Occasional
• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.   Occasional
• Encounter a clinical / patient facing / hands on interactive work environment.     Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.     Continuous
• Work outdoors with variable external environmental conditions.      Occasional

Hourly pay ranges: $31.88 - $47.82

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)