TeleTech

Trainer and Customer Enablement Specialist

TeleTech$53K — $108K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of professional experience
  • Experience in virtual and in-person training delivery
  • Skills in developing IT training for users
  • Expertise in creating training content and materials
  • Eligible for a Public Trust or Suitability/Fitness designation
  • Bachelor's degree required

Responsibilities

  • Lead a team of trainers in developing training programs
  • Deliver training to live audiences for law enforcement clients
  • Design and conduct training to enhance performance
  • Analyze training needs and customize content
  • Provide tailored training plans based on client requirements

Benefits

  • Comprehensive health, life, and disability benefits
  • Financial and retirement support
  • Paid leave and professional development opportunities
  • Tuition assistance for further education
  • Recognition awards for exceptional performance
  • Work-life balance and dependent care programs
Full Job Description
Trainer and Customer Enablement Specialist
The Opportunity:

Lead a team of trainers to develop and deliver a variety of training programs to live audiences for law enforcement mission clients. Provide stand-up classroom instruction or virtual instruction based on needs. Design and conduct training and development programs to improve individual and organizational performance. Analyze training needs and provide tailored training plans and content for large law enforcement clients.

You Have:
  • 4+ years of experience in a professional work environment
  • Experience conducting virtual and in-person training to prepare users to accomplish maximum retention and minimize retraining
  • Ability to develop, establish, document, and conduct IT knowledge enhancement training for all users
  • Ability to develop content for creating training plans, computer-based training and training materials
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor's degree


Nice If You Have:
  • Experience with instructor guides, training manuals, reference guides, handouts, and course critique forms


Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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