Trade Support Manager

Vanguard Group, Inc.

$95K — $115K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of relevant experience, including 2+ years in brokerage.
  • Bachelor's degree or equivalent experience.
  • Requires specific regulatory licenses (Series 7 and 63 must be obtained before hire; Series 24 and 4 can be completed post-hire).

Responsibilities

  • Hire and supervise crew; provide training and performance evaluations.
  • Evaluate operation efficiency and compliance; enhance processes for brokerage functions.
  • Manage high-level client issues and prioritize resolutions for errors.
  • Leverage knowledge of trading platforms for accurate trade corrections and compliance.
  • Collaborate with business partners to gather feedback and reduce risk exposure.
  • Lead project initiatives, overseeing resources, timelines, and progress.
  • Engage in special projects and other assigned tasks.

Benefits

  • Health, dental, and vision insurance coverage.
  • Retirement savings plan with company match.
  • Generous paid time off and holidays.
  • Employee wellness and development programs.
  • Opportunities for professional growth and advancement.
Full Job Description
Core Responsibilities

1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

2. Reviews team operations to ensure efficiency and compliance with industry regulations. Develops processes and procedures to improve operational effectiveness in relation to brokerage functions. Conducts regulatory supervision of both the registered and associated crew on their respective team and the functions these direct reports support and/or execute. May own various written supervisory procedures to ensure compliance with regulars.

3. Manages complex elevated client issues and oversees resolution of errors. Mitigates risk by appropriately prioritizing resolutions when errors arise.

4. Develops and uses expert knowledge of multiple trading operation platforms to ensure appropriate handling of trade corrections. Builds upon in-depth knowledge of compliance, regulatory, and departmental policy and procedures to guide the team. Maintains awareness of departmental and regulatory changes.

5. Builds strong partnerships with business partners across department to ensure appropriate feedback is provided when errors occur. Utilizes these partnerships to mitigate further risk and error volumes through active problem solving and introduction of controls.

6. Manages delivery of project initiatives. Leads staff to achieve established goals by overseeing resource allocation and implementing timelines, schedules, and statistical data.

7. Participates in special projects and performs other duties as assigned.

Qualifications
  • Minimum of five years related work experience, with two years of brokerage experience.
  • Undergraduate degree or equivalent combination of training and experience.
  • This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties. For this role, we require the Series 7 and Series 63 prior to being hired. The role also requires the Series 24 and Series 4, however, this may be obtained post-hire.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

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