First American

Title Operations Manager

First American • $85K — $113K *
US-AnywhereRemote in Colorado, US
Real Estate & Construction
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or equivalent education/experience
  • 5-7 years of directly related experience
  • 3-5 years in a supervisory or management role
  • Demonstrated success at Department Management level
  • Strong process, computer, problem-solving, and customer service skills
  • Ability to manage competing priorities and lead complex projects

Responsibilities

  • Manage operations of a functional area supporting title services
  • Collaborate with senior management to integrate operational plans
  • Act as a liaison with Escrow/Branch managers and business unit leaders
  • Monitor vendor compliance and manage operational efficiencies
  • Track expenses and may handle office management duties
  • Conduct employee performance reviews and identify training needs
  • Engage with leaders to implement business solutions

Benefits

  • Medical, dental, and vision coverage
  • 401(k) plan with employer contributions
  • Paid time off and paid sick leave
  • Employee stock purchase plan
Full Job Description
Responsible for operational functions related to providing title services to customers. The position may be specific to a particular business segment or a combination of business segments/groups depending on the structure of the organization. May be responsible for production operations of a large group. May be accountable for internal and offshore production units.

What You'll Do:

  • Manages work activities and operations of a functional area or department that supports the title process
  • Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
  • Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups
  • In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
  • May work with vendors who provide services to FA, typically preapproved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work. Improve processes/ quality of output; in smaller locations, may manage a wider range of vendors including office management providers
  • Track and monitor expenses; role may include office management -type duties
  • Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.  Identifies training needs for subordinates. Makes hiring and compensation recommendations.  May get input from management

What You'll Bring:

  • Bachelor’s degree or equivalent combination of education and experience
  • 5-7 years of directly related experience
  • 3-5 years demonstrated experience in a supervisory or management role.
  • Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
  • Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
  • Strong process skills required; detail oriented
  • Strong computer skills and knowledge of company operating systems/applications
  • Strong problem-solving and customer service skills
  • Ability to lead/sought out for advice
  • Able to manage competing priorities
  • Successful track record designing, developing, and executing complex projects.
  • Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
  • Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals.  Provides resources and creates systems to measure results.  Familiar with competitor, financial and industry dynamics.
  • Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
  • Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
  • Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.

This position will be accepting applications on an ongoing basis until this position is filled.

Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About First American

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies' core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

First American Careers

Join the vibrant team at First American, a leading company renowned for its commitment to innovation, leadership, and professional excellence. As one of the most respected names in the industry, First American offers unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At First American, your work transcends ordinary job responsibilities. You will be part of a dynamic team that drives industry standards through innovation and leadership. Engage in projects that transform our services and, by extension, the industry itself, making an impact that matters.

Explore a World of Opportunities

Whether you're looking for an entry-level position or a more senior role, First American presents a spectrum of career paths across various departments. Our job opportunities are designed to foster professional growth and personal achievement.

Internship Programs

Kickstart your career with First American’s internship programs. These opportunities are perfect for gaining real-world experience, enhancing your skills, and networking with industry leaders. Our internships provide a robust foundation for future employment and are a stepping stone to full-time positions within the company.

Culture and Benefits

First American is committed to creating a workplace where every team member feels valued. We celebrate diversity and are dedicated to creating an inclusive environment. Our benefits package is comprehensive, supporting both your professional and personal life, including health, wellness, and continuous learning opportunities.

Professional Development and Training

We believe in nurturing our team’s skills through targeted training programs, including leadership development and diversity training. These initiatives ensure that you are equipped to meet the challenges of today and tomorrow, fostering an environment of continuous improvement and personal growth.

Join Our Team

Embark on your First American journey today by exploring the various positions available. We are actively hiring and looking for talented individuals who are passionate, curious, and driven to excel. Check out our open positions, tailor your resume, and prepare for an interview where you can showcase your unique abilities.

Stay Connected

Keep up to date with the latest in career tips, industry news, and job openings at First American. Subscribe to our job alert emails and never miss an opportunity to advance your career with us.

Networking and Growth

At First American, career growth is complemented by opportunities to connect and collaborate with professionals across the company. Engage in networking events that can open doors to numerous career paths and professional relationships.

Why First American?

Choosing First American means opting for a career where your skills are appreciated and your contributions are valued. Here, every employee is empowered to reach their full potential, supported by our culture of growth, leadership, and innovation. Join First American today and be part of a team that is reshaping the future through exceptional service, dedication, and a commitment to excellence. Explore the positions we have available and take the first step towards a rewarding career at First American.
Learn more about First American
Size
22,233 employees
Market Cap
$5.4 billion
Industry
Finance & Insurance
Net Income
$696.4 million
Founded
1889
5 Year Trend
+10.6%
Revenue
$7 billion
NASDAQ
FAF
* Ladders Estimates

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