Overview: Cyber Defense Technologies (CDT) is seeking a proactive and technically skilled Tier 2 Help Desk/ Systems Administrator. The ideal candidate will have strong troubleshooting abilities, excellent communication skills and experience resolving complex technical issues.
Clearance Requirements: An active TS/SCI with Full Scope Polygraph is required. Candidates who do not meet this clearance requirements will not be considered.
Responsibilities:- Perform desktop and helpdesk and client onsite support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption.
- Troubleshoot, identify, escalate issues, and remediate/triage problems and changes.
- Responsible for the maintenance, configuration, and availability of computer systems, networks, and virtualization environments.
- Install and upgrade computer components, i.. e, hardware, firmware and software in both physical and virtual environments.
- Troubleshoot hardware and software errors by running diagnostics, document and analyze problems, drive issues towards resolutions
- Ability to prioritize individual workload to meet the needs of the team and program.
- Work within a defined Change Management process by suggesting new and existing IT infrastructure changes, plan hardware and software upgrades, uplift existing documentation, etc.
- Track/manage project scope activities, deliverables, schedules, budget inputs, and tasks list to successful completion.
- Provide advanced support for escalated technical issues from Tier 1, including hardware, software, network, system-related problems, user access issues
- Communicate clearly and professionally with end users, technical teams, and management and resolve technical problems
- Maintain detailed records of support interactions using ticketing systems (e.g., Jira, ServiceNow, Remedy etc.)
- Work collaboratively with Tier 3 or infrastructure teams for complex issues or project support
- Follow established security protocols and procedure when handling sensitive data
- 5% Travel
Qualifications:- Working knowledge of virtualization, VMWare, Hyper-V, or equivalent.
- Experience with Windows Systems Administration.
- Knowledge of Windows servers and current client operating systems.
- 3+ years of experience in an IT support role preferred.
- Ability to handle multiple changing and conflicting priorities.
- Ability to diagnose server/workstation or network alerts, events or issues.
- Strong interpersonal and communication skills, both written and verbal.
- Experience with common ticketing systems such as ServiceNow, Remedy, or Zendesk.
- Experience with Window OS, Linux, Office 365 and basic networking concepts
- Ability to work independently and in a team-oriented environment.
- Ability to work in a fast-paced environment.
- Excellent problem-solving and time management skills.
Preferred Qualifications:- Experience with implementation, uplift, and use of automation processes and techniques, e.g., Ansible, Python, and Shell scripting.
- Experience implementation, upkeep, and troubleshooting technologies within Cloud/Virtual environment (Hybrid and/or on-premise)
- Experience with Type-1 Hypervisors, e.g., VMware, Nutanix, Hyper-V
- Experience with hardening principles and frameworks, e.g. CIS benchmarks, SRG/STIGs, SCAP, GPOs, etc.
- Experience with Active Directory and/or LDAP
- CompTIA A+, Network+, Security + or similar certification.
- Associate or bachelor's degree in IT, Computer Science or a related field.
Compensation and Benefits: - Competitive salary based on experience.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and career advancement.
Apply Now:If you are a proactive Tier 2 Help Desk/ System Administrator and thrive in dynamic environments, we encourage you to apply and join the CDT team!
Salary Range: $120,000 - $160,000 based on experience
