Specialist, Program Dealer

Role Summary:

The Specialist, Program Dealer grows sales with existing customers while developing new customer accounts to achieve sales and profit goals within a geographical territory.

When you say YES to something bigger:

• Choose your day one benefits which include a no cost health insurance option
• TireHub funded Health Savings Account
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• Build your financial future with 401k including TireHub match
• Vehicle/mileage reimbursement as applicable
• Access to tire discounts, perks, and so much more!

This role reports to the Regional Sales Leader.

Role Specifics:
• Achieves daily / weekly / monthly sales goals for assigned customers using multiple prospecting/sales tools.
• Gathers and records results of sales visits in Microsoft Dynamics (CRM)
• Prospects customers in assigned territory
• Owns and accurately completes all administrative account enrollment activities for assigned accounts
• Grows current and new assigned accounts using internal programming, pricing, and tools
• Grows assigned TireHub+ and non-program customers to transition them to manufacturer dealer programs
• Collaborates with assigned Product Assortment Manager on inventory issues and to assure optimization of local market inventory
• Provides support for expansion / new market TLCs
• Collaborates frequently with TLC staff, Pricing, Shareholder contacts, Operations, Credit, Accounts Receivable, et al
• Position will be measured by sales results, sales activities, administrative compliance, new program customer activations, new program dealer nominations, non-program dealers transitioned to manufacture program customer, year over year customer growth, margin results, program compliance, assigned customer visits and other KPIs as defined by business needs
• Under the direction of the Regional Sales Leader, coordinate sales efforts in partnership with the Customer Service Specialist
• Leverage interpersonal skills to drive consultative selling to determine assigned customers' needs, find and suggest solutions, competitive negotiations, and adoption of tools and systems to meet KPIs
• Position is assigned approximately 200 accounts, some will need to be visited monthly, but all 200 accounts must be visited at minimum quarterly.
• 40% time visiting dealers on a manufacture program in the Customers' locations of business (top 50 dealers in PDSs book of business)
• 30% time visiting customers that are in PDSs book of business that are not on a manufacture program in the Customers' locations of business (bottom 150 customers assigned to PDS).
• 15% time spent prospecting on potential customers identified by PDS and identified through leads generated by the CSS team. (Potential customers not assigned to PDS),
• 15% administrative time from Home Office (not more than 1 day per week).

Performs additional responsibilities as requested*

Competencies:
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Drives Results: Consistently achieving results, even under tough circumstances
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear
• Self-Development: Willingness to engage in new material and learnings to enhance product and selling skills

Education/Experience:
• 5+ years of total sales experience, such as field and B2B sales and establishing/sustaining key customer relationships
• At least 2+ years of sales experience in Tire Industry/Wholesale Distribution preferred
• Bachelor's Degree preferred
• Required to have a valid driver's license and 3-5 years driving experience

Knowledge & Skills:
• Fluency of Tire manufacturer Programs
• Familiarity with supply chain processes
• Familiarity with tire manufacturer warranty, programs, and tire products
• Familiarity with customer relationship management tools (Microsoft Dynamics)
• Familiarity with enterprise resource planning systems (Prophet 21)
• Familiarity if with business intelligence tools (Power BI)
• Proficient in Microsoft Office suite
• Excellent communication skills; written, verbal and presentation
• Ability to analyze data to identify trends and opportunities to grow market share
• Home-based work with travel up to 70% with frequent overnights

Salary Range: $72,000 to $92,000