The Territory Manager is responsible for consultative physician office sales, industry networking, and customer service for all IG and Specialty therapies offered by the Company. Territory Manager will develop and execute the strategic market plan to achieve the business objectives and budget expectations for their Sales Territory.
Responsibilities Include:- Develop new accounts and services existing accounts, obtain new business, by planning and organizing daily work schedule to call on existing or potential referral sources or customers
- Educating patients and physician referral sources about the products and services offered by the Company
- Maintains frequent value added contact (via telephone and in person) with existing and new customers to introduce Company services, evaluate customer needs and encourage patient loyalty
- Actively engages in continuous learning and is viewed as an industry expert and trusted advisor to patients and customers
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommend changes in products, service, and policy by evaluating results and competitive developments
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses through the Company Field Automation System
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Participate in community and professional organizations to increase company visibility and to achieve sales and profit goals
- Creates a comprehensive personal results driven strategy in order to meet or exceed established patient recruitment and retention goals.
- Leverages understanding of the healthcare market and relies on interpersonal relationship building skills to effectively recapture former patients and bring them back on service
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Analyzes gross profit factors, market conditions, business volume and mix, competition and operational cost requirements
- Negotiates contracts with referral sources, third party payors, government agencies and ensures effective service, under corporate supervision
- Assisting in the development of the annual marketing plan for Company.
- Completing and submitting required reports/documents in a timely manner
Requirements
- Bachelor's Degree or the equivalent industry experience.
- Minimum of five (5) years health care experience including three (3) years in a sales or customer advocate role.
- Broad knowledge of bleeding disorder community, specialty pharmacy and infusion sales and customer service experience.
- Driven to produce results, works independently, self-starter, team player, communicate effectively with internal team members, problem solver, and passion to make a difference.
- Customer Service, Motivation for Sales, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships
Keywords: Infusion, Sales, liaison, travel, hiring immediately, immediately hiring, now hiring, hiring now
