Schedule: Full time
Shift: Day (United States of America)
Address: 900 HOPE WAY
City: ALTAMONTE SPRINGS
State: Florida
Postal Code: 32714
Job Description: - Develops and implements customized improvement plans for individual practices.
- Evaluates performance data to prioritize interventions.
- Partners with medical group leaders to optimize EHR use and ensure practice success.
- Supports process improvement and transformation for practices.
- Implements evidence-based care models.
- Assists with EHR optimization.
- Assesses workflows, identifies gaps, defines necessary changes, and develops future workflows.
- Conducts improvement audits and reports findings to the manager and team.
- Monitors data and outcome measures to evaluate user adoption of systems and processes.
- Leverages data and analytics to identify areas needing improvement.
- Collaborates closely with reporting teams to ensure accurate and timely data collection.
- Analyzes performance data by region, medical group, specialty, practice, and provider to promote optimal outcomes.
- Performs other duties as assigned.
- Traveling role 25% of the time
Knowledge, Skills, and Abilities: - Microsoft Office suite experience with advanced PowerPoint, Excel, and Visio skills [Required]
- Familiarity with physician practice transformation in the multi-specialty setting, supported by project management and quality improvement principles [Required]
- Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information [Required]
- Proficiency in identifying, defining, analyzing, and displaying metrics and goals [Required]
- Process improvement methodologies experience [Required]
- Process mapping and process mapping tools experience [Required]
- Project management experience [Required]
- Participation in practice management/EHR implementation and/or ongoing support and optimization programs [Required]
- Effective communication skills with all stakeholders, e.g., executive leadership, physicians, managers, and staff [Required]
- Advanced problem solving, communication, and critical thinking skills [Required]
- Experience with leading small groups or projects [Required]
- Knowledge of/experience with athenaCollector and athenaClinicals [Preferred]
- Experience to run and decipher analytic reports [Preferred]
- Experience leading performance improvement/optimization efforts [Preferred]
- Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA) [Preferred]
- Familiarity with formal change management models (e.g., GE CAP, Destra ACT) [Preferred]
Education: Field of Study: - in business, engineering, IT or healthcare related field
Work Experience: - 5+ years in IT/EMR or training experience, performance improvement/process optimization experience [Required]
- Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS) [Preferred]
- Physician Practice Operations Experience [Preferred]
Additional Information: - Completion of one professional certification within one year and maintenance of certification thereafter if applicable, e.g. CPHIMS, CMPE, Lean Bronze, Six Sigma Certified Green or Black Belt
- An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
- Bachelor's degree AND 5+ years of experience OR
- Associates degree AND 7+ years of experience OR
- High School Grad or Equiv AND 9+ years of experience
Licenses and Certifications: - Six Sigma Black Belt Certification (CSSBB) [Preferred]
- Six Sigma Green Belt Certification (CSSGB) [Preferred]
- Lean Bronze Certification [Preferred]
- Certified Professional in Healthcare Quality (CPHQ) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$66,170.74 - $123,073.07
