Introduction

Make an impact by delivering reliable, secure voice and data communications for users across the Wisconsin Department of Military Affairs (DMA). In this role, you'll administer VoIP services, solve complex telecom challenges, and deliver hands - on support directly to the users who rely on these systems every day.

The DMA is hiring a Telecommunications Specialist (IS Network Services Specialist). This position is located in Madison, WI at the Joint Force Headquarter building.

Position Summary

This position, under the supervision of the Network Enterprise Center Branch Chief, provides operational support, service administration and technical support for the Department of Military Affairs federal voice and data communications networks. This professional position performs duties related to the implementation and ongoing support of telecommunication systems across the department and supports the availability of telecom services, configurations, and asset management. This position directly plans and administrates user services hosted on VoIP switching systems and VoIP networks. This position works primarily at a department headquarters environment with direct contact with users/subscribers. This position also is mobile in that he or she will move to user work areas, telecom closets and support areas to assess and resolve support requests. The position covers agency sites located state-wide and, on occasion, will travel to resolve special requests or work as part of an installation and/or fielding team. The position utilizes an enterprise help desk ticket system to aid in the management of support requests. The position requires extensive knowledge of and experience with IT voice communications systems, general IT support techniques and processes, and technology asset and problem resolution. The position requires specialized knowledge of 1) voice switching systems, analog and digital phones, wireless communications devices, Internet Protocol (IP) voice systems and phones and 2) local area network (LAN) operation and configuration to include virtual private network access.

Salary Information

Starting pay is between $42.50 and $46.65 per hour. For current permanent state employees, pay will be set in accordance with the State Compensation Plan.

This position is in the 07/33 pay schedule/range. A 12-month probation will be required.

To learn more about the complete compensation package, please visit the Total Rewards Calculator .

Job Details

Must possess or be eligible to obtain and maintain a valid driver's license as a condition of continued employment.

In order to gain access to the military facilities and to determine whether the circumstances of any conviction may be related to the job being filled, DMA will conduct a comprehensive background check.

In addition, the position requires a Common Access Card (CAC). A CAC requires successful completion of a Department of Defense investigation which is an additional more in-depth federal background check, for gaining access to federal computer systems, restricted locations, or classified information.

Must apply for and obtain a United States Department of Homeland Security secret security clearance in order to gain access to classified information.

The Department of Military Affairs does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.

This is a State of Wisconsin Civil Service position. The DMA does not require current or previous military experience.

All new permanent, project, and limited term employees will be required to report to Joint Force Headquarters (JFHQ) in Madison on the Monday of their first week of employment for the New Employee Orientation (NEO) program. Additional information will be sent to the new employees and their supervisors on the Tuesday prior to NEO.

Qualifications

Candidates who meet minimum qualifications will have experience with:

• Administering a Voice Over IP (VoIP) system (e.g., Cisco Call Manager), including programming user features, troubleshooting service quality, and maintaining system hardware.
• Installing, testing, and repairing telecommunications infrastructure, including interior network cabling, patch panels, and modular jacks, using tools like network testers and installer test sets.
• Operating within a formal IT help desk environment, including utilizing ticket tracking systems for asset and problem resolution.
• Providing direct, face-to-face customer support and ad-hoc user training.

In addition to the minimum qualifications, well-qualified candidates will have experience with the following preferred qualifications:

• Possession of an active, industry-recognized certification such as CompTIA Security+, Cisco Certified Network Professional (CCNP) Collaboration, or equivalent.
• Experience implementing and documenting technical policies, standards, or improvement plans for an enterprise-level telecommunications system.
• Experience conducting security assessments on network configurations, analyzing results, and developing recommendations for remediation.

Your resume and letter of qualification are very important parts of your application. In these materials, you should clearly describe your education, training, and experience as they relate to the bulleted items listed above .

Your qualifications should be addressed in your resume and expanded upon in your letter of qualifications. These materials are used during our evaluation process to determine your qualifications as they relate to the job.

Here are instructions on developing your resume and letter of qualifications and what should be included in these materials. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages; the same applies to the letter of qualification.

How To Apply

Apply online!

Click "Apply for Job" to start the application process. If you have not signed into your account, you will need to sign in before applying. If you do not have an account, click "Register Now" to register for an account and apply for the job. Follow the steps outlined in the application process and submit your application.

Helpful Information:

• You will be able to save your application as many times as needed and make edits up until the point you submit your application. Please note that once you submit your application, you will not be able to make any updates to the application or any materials submitted.
• You will be required to attach your current resume and letter of qualifications in a Word or PDF compatible format.
• Please monitor your email for communications related to this position.
• Please consider saving a copy of the job announcement for future reference.
• For instructions on developing your resume and letter of qualifications and what should be included in these materials, click here . Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) should complete the online application process.

Applications must be submitted through Wisc.Jobs. Failure to submit all required materials will result in an incomplete application and ineligibility for this position. Application materials will not be accepted if received in an incompatible format, an email, as a hard copy or a fax.

If viewing through an external site, please click here to apply directly at Wisc.Jobs.

Deadline to Apply

The online application process must be completed by 11:59p.m. on Sunday, July 26, 2026. Late applications will not be accepted.