Qualifications

• Bachelor's degree in computer science, Information Systems, Engineering, or equivalent experience.
• 3+ years of experience in a multi-site, networked environment, preferably in healthcare.
• Advanced knowledge of Microsoft operating systems is essential.
• Familiarity with Linux operating systems is a plus.
• Strong verbal and written communication skills, demonstrating patience and flexibility when assisting users.

Responsibilities

• Respond to Tier 1 and Tier 2 Helpdesk requests related to telecommunications issues.
• Manage telephony issues and security incidents involving PBX, specifically 3CX.
• Maintain hardware inventory for all BMC phones, headsets, and PBX equipment.
• Participate in the configuration and installation of telecommunications hardware and software.
• Perform technical review and analysis to recommend technology solutions.
• Assist with the architecture and routing of automated faxing, and support for printing and fax issues.
• Participate in on-call rotations as needed for the medical center.

Benefits

• Eligible for medical, dental, and vision insurance.
• Flexible spending options available.
• Company-paid life insurance and several voluntary benefits offered.
• 401(k) plan with company match.
• Paid Time Off (PTO) and six paid holidays annually.