The City of Bowie is seeking a Technology Specialist to provide frontline technical support to City staff and assist in maintaining a reliable, secure, and user-focused technology environment. This position supports end users across all departments, resolves day-to-day technology issues, and works closely with Systems Administrators to support the City's network and infrastructure operations. The ideal candidate is customer-focused, technically curious, and enjoys working in a collaborative, fast-paced public service environment.
MINIMUM QUALIFICATIONS:
- Associate's degree in Computer Technology or a related field
- Three years of related experience may be substituted in lieu of a degree
- Experience providing end-user technical support for Windows operating systems and standard business software
- Certain combinations of education, training, and experience may be considered in lieu of the above qualifications.
PREFERRED QUALIFICATIONS:
- Three years of IT support experience, including at least one year supporting Windows operating systems and Microsoft Office applications
- Strong knowledge of Microsoft Windows OS troubleshooting
- Experience installing, configuring, and supporting desktop hardware, printers, and peripherals
- Familiarity with Microsoft Office and Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and Teams
- Basic understanding of ITIL principles or willingness to learn (ITIL Foundations certification a plus)
- Experience with Active Directory and Windows Server environments
- Knowledge of iOS and City-issued iPhones
- Prior help desk or service desk experience
- Experience writing standard operating procedures and end-user documentation
- Familiarity with IT ticketing or issue tracking systems
- A+ and/or Security+ CE certifications preferred
- Strong customer service and communication skills with the ability to explain technical concepts to non-technical users
- Ability to work independently, manage priorities, and organize work effectively
- Strong analytical and problem-solving skills
- Ability to adapt to new technologies and explain concepts clearly in writing and verbally
- Strong attention to detail and organizational skills
- Ability to work well under pressure and as part of a team
- Flexibility, multitasking ability, and a positive attitude
KEY RESPONSIBILITIES:
- Provide Tier 1 technical support for City staff, including hardware, software, SaaS applications, and mobile devices
- Troubleshoot and resolve issues in person, by phone, or remotely
- Respond to user requests via phone and email and maintain positive working relationships with end users
- Assist with user training and creation of technical documentation
- Maintain, upgrade, and evaluate IT hardware, including coordinating repair or replacement
- Communicate with vendors to order equipment, schedule service, and follow up on support requests
- Assist with basic LAN connectivity troubleshooting
- Participate in on-call rotations and provide support during emergency or after-hours situations as needed
- Must be available for scheduled on-call support (additional compensation provided)
- May be required to travel offsite to resolve issues that cannot be handled remotely
- May be required to work extended hours in support of Emergency Operations Center activities
SALARY: $62,508 - $100,013 DEPENDING ON QUALIFICATIONS
EMPLOYEE BENEFITS: The City offers robust medical, dental, vision, life and long-term care insurance; as well as 401(k) with employer match; 457 savings plans. Flexible schedules and telework opportunities available for certain positions.
HOW TO APPLY: All applicants must complete a City of Bowie employment application at www.cityofbowie.org (click on the "Jobs" button).
APPLICATION DEADLINE: Friday, July 24 by 5:00 p.m.
