Salary: $75,000.00 - $90,000.00 Annually
Location : 111 N. County Farm Road- Wheaton, IL
Job Type: Full Time (37.5 hours per week)
Remote Employment: Flexible/Hybrid
Job Number: 25-01125
Service Unit: Executive Office: IT and Administration
Department: Information Technology
Opening Date: 07/23/2025
Closing Date: 8/11/2025 11:59 PM Central

Description
An employee in this class serves as a lead for the Information Technology digital workplace and digital experience team to ensure efficient IT operations and related support. Work is distinguished by the managing of end-user and office computer equipment programs and elements of the application portfolio, while providing program management for IT user support programs, including daily supervision of the team. Work involves the ability to interact in a professional and courteous manner with system users throughout the Health Department. Performs related work as required. General supervision is received from the Assistant Director of Information Technology.

This full-time position works a 5-day work week, 37.5 hours per week, with office hours are from 8:00am- 4:30 pm; eligible for a hybrid work arrangement.

Benefits Galore!
Full DuPage County benefit package, including:

- 12 paid holidays

- 3 weeks of paid leave (Vacation and Personal Days)

- 12 weeks of Paid Parental Leave

- Paid sick time

- Health insurance

- Pension-eligible position for a secure retirement

- Eligibility for Federal Student Loan Forgiveness Program

- Tuition reimbursement and certification reimbursement
Responsibilities
As a Technology Services Manager you will:

-Lead and supervise tech support program team in planning, development, managing, execution and delivery of IT projects

-Develop and manage related policies and protocols and leverages the IT service management system in doing so.

-Leads the department's digital workplace and digital experience strategies. Interact with internal staff at all levels of the agency through the course of providing support and leadership when staff issues require escalation.

-Resolve conflicts, completes performance evaluations and assign work responsibilities within the team.

-Identifies and resolves employee relations and performance issues; provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff; evaluates employee productivity and sets clear goals and expectations.

-Prevents issues through preventive maintenance to hardware and systems and ensures cross-departmental issues are resolved.

-Maintains appropriate knowledge and skills on information current to the field and assigned responsibilities.

-Manage and maintain staff & office computer equipment by developing roadmaps and equipment lifecycles; have accurate asset information for the fleet to allow a sequence of activities to be properly completed

Requirements
Requirements

Completion of a Bachelor's degree in Information Technology or a related field; a minimum of 7 years of progressive IT experience, with at least 3 years in a management or leadership role or an equivalent combination of training and experience. CCNA, ITIL and Microsoft Certificates are a plus.

Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
DuPage County Health Department offers a variety of benefits to meet your needs. Please visit on our Careers Page for more information.

Benefits for Employees
Employees of the DuPage County Health Department may select from a variety of benefits to meet their needs.
Full-time employees are eligible for the following benefits.

Health Department benefits are administered through the DuPage County Government Human Resources Office. Detailed descriptions and premium rates of these plans are available at

Medical Insurance
Blue Cross and Blue Shield of Illinois is our current health insurance provider. Full-Time Health Department employees may select from four medical insurance options: three preferred provider organization (PPO) plans and one health maintenance organization (HMO) plan. You may speak to a doctor anytime through the Teledoc program, which provides access to U.S. board-certified doctors through the convenience of phone or video consults.
Plan participants are also eligible for a variety of added discounts on gym memberships and other health-related products and services. They also have access to the Well on Target program, which provides a convenient, secure website with personalized tools and resources such as health coaching, health assessments, and digital tools to track health information important to you.

Vision Discounts & Insurance
A vision care discount program is available as part of the medical insurance plans. Comprehensive vision insurance is also available.

Prescription Plans
Prescription coverage is available with all medical plans and includes the convenience of a mail-order option. Staff may also use the on-site pharmacy at the Central Public Health Center located in Wheaton.

Dental Insurance
The Delta Dental PPO program allows you to visit any dentist you wish.

Flexible Spending Accounts
Flexible Spending Accounts allow you to set aside money on a pre-tax basis to pay expenses such as those not covered by medical or dental insurance, or day-care costs.

Life Insurance
All full-time employees are provided a $25,000 life insurance policy at no cost to the employee. Supplemental coverage is available for the employee, their spouse, and their children.

Disability Insurance
Employees may elect additional accident and critical illness disability benefits.
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