What You'll ContributeThe Technology Operations Engineer II will be responsible for ensuring the smooth functioning of our technology systems and infrastructure.
What You'll Do- Assist in the implementation, maintenance, and support of technology systems, including hardware, software, networks, and telecommunications.
- Monitor the performance and availability of technology systems, identifying and resolving issues in a timely manner to minimize downtime and disruptions.
- Participate in technology projects, assisting with planning, implementation, and testing activities.
- Contribute to the development and enforcement of technology operations policies, procedures, and standards to ensure consistent and secure operations.
- Assist in the development and execution of disaster recovery and business continuity plans for technology systems.
- Provide technical support and guidance to end-users, troubleshooting technology issues and escalating problems as needed.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you haveMinimum: Indicate minimum education, skills and experience required.
- Strong knowledge of technology infrastructure, including hardware, software, networks, and telecommunications systems.
- Familiarity with ITIL framework and best practices for technology operations.
- Experience with incident management, problem management, and change management processes.
- Strong analytical and problem-solving skills, with the ability to identify and resolve technology issues effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
- Detail-oriented with strong organizational and multitasking abilities to manage multiple tasks and priorities.
Preferred: Indicate "nice to haves" regarding education, skills, and experience.
- Bachelor's degree in computer science, information technology, or a related field.
- 3 years of experience in technology operations or a similar role.
Feeling your best helps you do your best:Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements.
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
