The Amplify Business Operations team is seeking an experienced Technology Management Analyst to drive process optimization and system improvement initiatives across core business platforms. This role partners cross-functionally to analyze workflows, troubleshoot and remediate system issues, and translate business needs into scalable technical solutions and prioritized remediation roadmaps. Working closely with IT and business stakeholders, the analyst will define project scope, manage solution backlogs, develop user stories and test scenarios, and support successful implementation through system analysis, user acceptance testing, and stakeholder communication. This role plays a key part in ensuring operational reliability and effective adoption of business systems across the organization. Responsibilities: • Provide comprehensive product support by tracking critical issues, performing root cause analysis, and collaborating with technical teams to ensure timely resolution. • Identify and implement scalable business solutions within NetSuite ERP, Salesforce, and other core business software systems. • Serve as a subject matter expert on current-state processes, operational challenges, and supporting business systems. • Translate business needs into technical requirements, user stories, and acceptance criteria while partnering with system administrators to design thoughtful solutions. • Collaborate with business stakeholders and IT system administrators to prioritize and manage the project backlog effectively. • Develop detailed test scripts and lead the execution of User Acceptance Testing (UAT) to ensure solution quality. • Communicate project status, risks, and strategic decisions clearly to business leadership and stakeholders. • Support adoption of new functionality through stakeholder communications, live demos, and the creation of training documentation. Basic Requirements: • Bachelor's degree or equivalent professional experience. • 2+ years of experience in Business Analysis or Technology Management with strong problem-solving skills. • Demonstrated experience working with ERP systems or Salesforce. Preferred Qualifications: • Prior experience working within the education technology sector. • Experience leading software development or process improvement projects for cross-functional clients. • Certification in a related methodology (Lean Six Sigma, PMP, or Agile/Scrum). • Advanced proficiency with NetSuite ERP. • Experience utilizing project management and collaboration tools (e.g., Trello, Google Workspace, MS Project) to support cross-functional coordination and project execution.