The Home Depot

Technology Director - Field Services (Remote)

The Home Depot • $190K — $300K *
US-AnywhereRemote in Georgia, US
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8-10 years of relevant work experience, particularly in a retail operational context.
  • Deep technical understanding of in-store hardware systems and networks.
  • Strong ability to establish trust with store and regional leadership.
  • Experience managing large, distributed teams (200+ individuals).
  • Financial acumen to identify budgetary efficiencies.

Responsibilities

  • Partner with leaders to identify technology capabilities for business needs.
  • Develop and execute strategic plans that align with objectives.
  • Drive strategic partnerships for cross-functional alignment.
  • Evaluate research and market insights to inform technology strategy.
  • Define and measure success through clear value propositions.
  • Oversee process improvement and operational excellence initiatives.
  • Mentor and coach direct reports to enhance team performance.

Benefits

  • Leadership development and mentoring opportunities.
  • Exposure to strategic decision-making processes.
  • Opportunities for influencing technology solutions across the enterprise.
  • Engagement in driving growth through innovation and efficiency.
  • Work in a comfortable and supportive office environment.
Full Job Description
Position Purpose:

The Technology Director is responsible for collaborating across the enterprise to plan for and achieve goals of the associated domain or portfolio segment, supporting the enterprise roadmap, delivering technical and functional partner satisfaction, and driving action that helps the enterprise meet customer needs. Directors are responsible for guiding others in execution and professional development.
As a Technology Director, you will work closely with functional and technical leaders to plan for and execute enabling technology solutions. You will understand the business holistically and drive strategic alignment across teams. In addition, you will focus on outcomes; thinking through, documenting, and communicating value propositions and concrete metrics for success.
Directors attract, retain, motivate, coach, and mentor top talent.

Key Responsibilities:
  • 40% Strategy & Planning:
  • Partners with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
  • Develops and executes strategic plans in support of key objectives in a timely and fiscally responsible manner
  • Informs and drives strategic alignment and partnerships with functional and technical peers and leaders
  • Connects the dots across multiple levels and related functions to understand the business holistically
  • Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy
  • Establishes and nurtures strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives
  • Drives growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action
  • 40% Delivery & Execution:
  • Defines and communicates value propositions, success metrics, and outcomes
  • Documents, reviews and ensures that all quality and change control standards are met
  • Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement
  • Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs
  • Understands and articulates the value creation and business proposition to teams and functional partners
  • 20% People:
  • Provides leadership, mentoring, and coaching to direct reports
  • Manages and coordinates strategic direction for staff
  • Attracts, retains, develops, and motivates top talent
  • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback


Direct Manager/Direct Reports:
  • Typically reports to Sr. Director or Vice President.


Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Must be legally permitted to work in the United States


Preferred Qualifications:
  • 8-10 years of relevant work experience
  • Proven track record of working closely with US retail operations to understand daily frontline realities and store dynamics.
  • Deep technical understanding of in-store hardware systems, networks, local applications, and overall technology availability.
  • Exceptional ability to establish trust and partner effectively with store managers, district managers, and regional leadership.
  • Strong commitment to measuring success through user satisfaction, uptime, and the overall store associate experience.
  • Extensive experience managing and scaling highly distributed remote field organizations (ideally 200+ individuals).
  • Exceptional ability to establish trust and partner effectively with other internal Home Depot teams to ensure delivery of the best technology experience possible for our store associates.
  • Proven capability to manage a hierarchical team structure, including remote individual contributors, managers, and senior managers.
  • High emotional intelligence and strong mediation skills to navigate and resolve conflict across remote, cross-functional, and field teams.
  • Ability to drive engagement, connectivity, and a shared operational culture among teams isolated by geography (US, PR, Guam, USVI).
  • Financial acumen to identify budgetary levers and implement operational efficiencies that keep the field services program entirely cost-neutral.
  • Extensive knowledge of the vendor led support processes for technology in the US stores to evolve potential efficiencies for the field services team.
  • Ability to leverage service analytics and field telemetry to shift operations from a reactive "break-fix" state to predictive maintenance.
  • Expertise in planning and executing national-level hardware deployments across 2,000+ locations with zero operational downtime.
  • Decisive leadership during major IT outages, coordinating rapid field deployments and high-stress troubleshooting.
  • Strong executive presence and communication skills to successfully bridge the gap between corporate tech strategy and field execution.


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 8


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • None


Competencies:
  • Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  • Courage: Stepping up to address difficult issues, saying what needs to be said
  • Cultivates Innovation: Creates new and better ways for the organization to be successful
  • Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
  • Decision Quality: Making good and timely decisions that keep the organization moving forward
  • Develops Talent: Developing people to meet both their career goals and the organization's goals
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Drives Results: Consistently achieving results, even under tough circumstances
  • Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
  • Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
  • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
  • Persuades: Using compelling arguments to gain the support and commitment of others
  • Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
  • Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $190,000.00 - $300,000.00

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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