Salary : $68,848.00 - $108,284.80 Annually
Location : Police Department, 200 West Grace Street, Richmond, VA
Job Type: Full-Time
Job Number:
Department: Police
Opening Date: 09/18/2026
Closing Date: 9/25/2026 11:59 PM Eastern

The City of Richmond Police Department is seeking qualified candidates for the position of Technology Coordinator (Agency) to support their Information Services unit.
In this role, the successful candidate will provide information technology application, management, and network security support. This class coordinates with and is assisted by the Department of Information Technology but directly reports to and supports The Richmond Police Department. This position also implements network and user support. Incumbents perform complex technical support and troubleshooting, maintaining, and repairing computers, networks, systems, and peripherals. As assigned, work may include: providing technical leadership in the repair, maintenance, troubleshooting, and tuning of computer, network, and communications systems; managing hardware and system installations or upgrade projects; coordinating with vendors for installation and maintenance; inspecting the quality of work performed by contractors; developing and providing user training; maintaining system documentation; maintaining work order and asset records; and performing data back-up and retrieval.

Incumbents may need to provide technical support for mobile data, WI-FI, networking, and telephony solutions.

Duties include but are not limited to

• Implement network and user support.
• Perform complex technical support and troubleshooting, maintaining, and repairing computers, networks, systems, and peripherals.
• Providing technical leadership in the repair, maintenance, troubleshooting, and tuning of computer, network, and communications systems
• Managing hardware and system installations or upgrade projects
• VMware infrastructure coordinating with vendors for installation and maintenance
• Inspecting the quality of work performed by contractors
• Developing and providing user training
• Maintaining system documentation
• Maintaining work order and asset records
• Performing data back-up and retrieval.
• Provide technical support for mobile data, WI-FI, networking, and telephony solutions.

The ability to work an on-call rotation schedule in a 24 x 7 environment is required.

Successful completion of an interview, thorough background investigation, which may include a polygraph exam and drug/alcohol screening, is required. Please note that the Police Department background process may take up to 45-60 days. An applicant disqualified from the Police background process may reapply a year after disqualification.

Qualifications, Special Certifications and Licenses
Considerable knowledge of assembly, installation, and use of Windows based PCs, general business practices, and City and state security policy and system access security levels; common computer programs such as Microsoft Office Suite as well as more specialized computer programs such as Visual Studio, VCenter (VMware), Server environment, Microsoft Group Policy, etc.; enterprise networking basics; general systems management and networking; office equipment such as network cables, switches/routers, computers, security cameras, etc.; business Process improvement; specific and advanced technical skills in area of focus such as server administration reviews, data security.
Demonstrated skills analyzing and resolving system related issues; assisting with Help Desk calls; Server management (Virtual and File Servers); communicating with various internal and external departments; capacity planning; documenting system issues and resolutions; ensuring data integrity; backup and recovery; performing business analysis; prioritizing work and assigned tasks; providing technical expertise in a variety of areas such as computer installations, configuring and implementing PCs, peripheral devices, hardware, software applications, etc.; researching and resolving issues; assisting end-users with hardware and software related issues; troubleshooting; using judgment and discretion to determine when problem requires on-site visitation; user management and access control; writing functional specifications; oral and written communication; and customer service
MINIMUM TRAINING AND EXPERIENCE:

• Associate's degree in computer science or related field
• Three years of maintenance, troubleshooting, and repair experience in IT support
• Bachelor's degree in computer science preferred

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Are you able to work an on-call rotation in a 24 hour, 365 day, 7 day a week organization?

• Yes
• No

04

Which best describes your highest level of education achieved?

• High School Diploma/ GED
• Associates degree
• Bachelor's degree
• Master's degree or Advanced

05

Which best describes your years of experience working with a System Center Configuration Manager (SCCM)?

• 0 to 3 years
• 3 to 6 years
• 6 or more years

06

How many years of experience do you have providing help desk support?

• 0 to 3 years
• 3 to 6 years
• 6 or more years

07

Which best describes your years of experience providing computer, laptop, tablets, and mobile device repairs?

• 0 to 3 years
• 3 to 6 years
• 6 or more years

08

Which best describes your experience developing and maintaining weekly and special status reports to management?

• 0 to 3 years
• 3 to 6 years
• 6 or more years

09

Which best describes your years of experience working with VMWare infrastructure?

• 0 to 3 years
• 3 to 6 years
• 6 or more years

Required Question