Position Summary

The Technology Control Advisor will serve as a key individual contributor responsible for assessing, monitoring, and identifying and implementing continuous improvement of technology and data-related controls that support key operational processes across the Client Service & Operations (CS&O) organization.

The Advisor partners closely with Technology, Data Governance, Operations, Quality, Internal Audit, and external auditors to strengthen control design, improve control automation, and enhance monitoring capabilities. This role plays an essential function in proactively identifying technology risks, addressing control failures through root cause analysis and remediation, and ensuring controls are embedded effectively during system implementations and enhancements.

Key Responsibilities

• Assess and monitor risks related to data integrity, system changes, system access, and technology-enabled operational processes.
• Design and implement controls supporting data governance, data quality, user access management, and change management practices.
• Develop and maintain control templates, standards, and guidance for technology, data, reporting, and analytic governance processes.
• Evaluate control design and operating effectiveness for technology and automated application controls, including support for audit readiness.
• Perform root cause analysis on data or system-related control failures; drive remediation plans that are sustainable, measurable, and aligned with risk severity.
• Advise business and technology partners on integrating controls into system implementations, platform enhancements, process redesigns, and automation initiatives.
• Support the identification, documentation, and escalation of control gaps and emerging technology risks; recommend mitigation strategies and control enhancements.
• Partner with Operational, Technology, and Data teams to improve control automation opportunities and monitoring routines to reduce manual effort and strengthen reliability.
• Coordinate and support internal and external audit activities related to technology controls, including walkthroughs, supporting evidence collection, testing support, and remediation tracking.
• Contribute to reporting on control health, technology risk themes, control failures, and remediation progress to support leadership visibility and governance routines.

Qualifications

• High School Diploma or GED required. Bachelor’s degree in Information Systems, Accounting, Business, Risk Management, Data Management, or a related field.
• Certifications preferred (not required): CISA, CIA, CPA, CRISC, or other relevant credentials.
• 4+ years of experience in technology risk, IT controls, operational risk, audit, compliance, or data governance roles.
• Demonstrated experience designing or assessing controls related to access management, change management, and data integrity.
• Experience supporting audit environments (e.g., SOC 1, SOX, internal audit testing) preferred.
• Familiarity with automated control concepts (e.g., application controls, configurable controls, monitoring/alerting, control evidence automation).
• Ability to perform root cause analysis and drive cross-functional remediation efforts to closure.
• Strong written and verbal communication skills with the ability to explain technical risks to non-technical stakeholders.

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,400 - 160,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, .