We are looking for a Technology Consulting Practitioner with strong experience in AWS cloud infrastructure, Amazon Connect integrations, analytics pipelines, Terraform, and client-facing technical delivery.
Key ResponsibilitiesAWS Cloud Infrastructure Engineering- Design, build, and maintain AWS infrastructure across multiple environments.
- Develop solutions using AWS Lambda, Step Functions, Athena, DynamoDB, S3, SNS, and KMS.
- Provision and manage infrastructure using Terraform.
- Work within a foundation and platform repository model to support standardized and reusable cloud deployments.
Amazon Connect IVR and API Integration- Lead the architecture and delivery of a PrivateLink-based integration layer between Amazon Connect and internal enterprise APIs.
- Design and implement OAuth 2.0 authentication.
- Configure and support AWS networking components, including:
- NAT Gateway
- VPC interface endpoints
- Route 53 private hosted zones
- PrivateLink connectivity
- Configure TLS using an internal root certificate authority.
- Troubleshoot connectivity, authentication, API, and certificate-related issues across AWS and enterprise environments.
Analytics Data Pipeline Delivery- Design, build, and operate a multi-stage AWS Step Functions data pipeline.
- Produce nightly reporting using Amazon Athena.
- Manage daily SFTP file delivery to a downstream business team.
- Ensure end-to-end pipeline reliability and operational support.Implement error handling, retry logic, and failure-recovery processes.
- Configure CloudWatch monitoring, logging, and alerting.
- Maintain reconciliation and processing-status tracking using DynamoDB.
Infrastructure as Code- Develop and maintain reusable Terraform modules.
- Contribute to shared infrastructure repositories.
- Follow established cloud foundation, security, naming, and deployment standards.
- Support code reviews, testing, release management, and troubleshooting of Terraform deployments.
Client Engagement and Delivery- Serve as a primary technical point of contact for the client team.
- Lead technical working sessions, design discussions, and status calls.
- Track and manage open dependencies, risks, decisions, and action items.
- Coordinate delivery across client platform teams and consulting workstreams.
- Communicate technical issues, progress, and required decisions clearly to technical and business stakeholders.
Required Skills and Experience- Strong hands-on experience designing and supporting AWS cloud infrastructure.
- Advanced experience with AWS Lambda, Step Functions, Athena, DynamoDB, S3, SNS, KMS, and CloudWatch.
- Strong Amazon Connect and IVR integration experience.
- Experience integrating Amazon Connect with private enterprise APIs.
- Hands-on knowledge of AWS PrivateLink, VPC networking, NAT Gateway, interface endpoints, and Route 53 private hosted zones.
- Experience implementing OAuth 2.0 authentication and enterprise TLS certificate configurations.
- Strong Terraform development experience, including reusable modules and shared repository models.
- Experience designing and operating production data pipelines.Knowledge of SFTP-based data delivery and reconciliation processes.
- Strong troubleshooting and production-support capabilities.Excellent client-facing communication and technical leadership skills.
- Experience coordinating delivery across multiple internal, client, and consulting teams.
Preferred Experience- Experience working within a large financial institution or similarly regulated enterprise environment.
- Familiarity with internal certificate authorities and enterprise security controls.
- Experience delivering solutions through a consulting organization.
- AWS certification at the Associate or Professional level.
