Amazon

Technical Training Manager - AWS Data Center Operations , AWS DC Learning

Amazon$152K — $205K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent required
  • 1+ years of experience with Microsoft Office products
  • 3+ years of managing teams, including senior staff
  • 5+ years leading training or operational programs
  • 5+ years demonstrating safety standards
  • Experience in program management for technical education
  • Experience in operations management and curriculum development for international organizations

Responsibilities

  • Build and lead a team of technical trainers
  • Manage diverse training programs across multiple operations teams
  • Implement customized training processes for different audiences
  • Create and track performance metrics for training effectiveness
  • Establish communication channels with stakeholders
  • Drive innovation using AI technology and agile methods
  • Support design of comprehensive learning materials
  • Measure and report on the impact of training programs

Benefits

  • Health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Adoption and Surrogacy Reimbursement
  • Flexible Spending Accounts
  • Mental Health Support
Full Job Description
AWS Data Center Operations is seeking an innovative, customer-obsessed Technical Training Manager to own the development and implementation of a new Full-Time Training Team (FTT) in CLT for Data Center Operations. As the Technical Training Manager, you will be responsible for leading a team of technical trainers to implement Data Center Operations initial training, maintain lab equipment, and ensure continuous improvement to the Data Center Operations training programs.

Key job responsibilities

- Build and lead a team of technical trainers

- Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics

- Implement standardized training processes that adapt to audience needs

- Create and track performance metrics for training effectiveness

- Establish communication channels between Full Time Training Team (FTT) and stakeholders

- Drive innovation through AI technology and agile methodologies

- Support the design comprehensive learning materials including exercises, tutorials, and assessments

- Measure and report training program impact

- This job will be expected to travel approximately 25% of the time

About the team

Sitting within AWS Data Center Operations, the Full-Time Training Team is responsible for implementing world-class training programs for the various Data Center Operations teams, to include DCEO, DCO, ID, Decom, and Logistics.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent

- 1+ years of Microsoft Office products and applications experience

- 3+ years of direct people management, including managing managers or senior individual contributors experience

- 5+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level experience

- 5+ years of demonstrating safety standards experience

- Experience in project, program or product management with focus on technical education programs

- Experience in operations management

- Experience in curriculum development for international technical support organizations

PREFERRED QUALIFICATIONS

- Project Management Professional (PMP) certification, or experience in project management

- Master's degree in Engineering, Education, Organizational Development, or a related field

- Experience leading training organizations or programs at a national or network scale

- Experience with Learning Management Systems (LMS) strategy, governance, and reporting

- Experience with instructional design, curriculum architecture, or training program development

- Experience using data and metrics to influence senior leadership and drive organizational change

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, HAMLET - 152,100.00 - 205,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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