Isys Technologies

Technical Support Program Engineer

Isys Technologies$100K — $120K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BS in Engineering or related discipline required; 5-10 years of relevant experience.
  • Experience in requirements analysis and supporting cross-functional teams.
  • Self-starter with the ability to work independently and collaboratively.
  • Strong written and oral communication skills with an emphasis on customer relations.

Responsibilities

  • Synchronize and coordinate activities with external teams, providing evaluation and feedback.
  • Maintain coordination with project stakeholders, tracking dependencies and incorporating feedback.
  • Develop troubleshooting training for network administrators and operators.
  • Create quick-start guides and training materials for mission partners and end users.
  • Support change management activities and participate in configuration control boards.
  • Assess and prototype emerging technologies for potential integration into the DISN environment.
  • Conduct verification and validation activities for network infrastructure and enterprise tools.

Benefits

  • Opportunities for professional development and technical training.
  • Engagement with cutting-edge technologies in a security-focused environment.
  • Collaborative work culture with cross-functional teams.
  • Active participation in configuration management and project oversight.
Full Job Description
Minimum Clearance Required
Secret Responsibilities

I2X Technologies is seeking a Technical Program Support Engineer to support ongoing activities for a customer in Odenton, MD. This position will be on-site and will require an active Secret clearance. 

  • Synchronize and coordinate activities with external teams, providing evaluation and feedback on all coordination efforts.
  • Coordinate work across internal and external stakeholder teams, documenting outcomes, assessing progress, and communicating feedback.
  • Maintain active coordination with project stakeholders, tracking dependencies and incorporating evaluations and feedback into ongoing activities.
  • Develop troubleshooting and support-system training for network administrators and operators.
  • Create concise quick-start guides and training materials for mission partners and end users.
  • Support formal change management activities and participate in applicable configuration control boards.
  • Assess, prototype, and test emerging technologies for potential integration into the DISN environment and future capability enhancements.
  • Plan and conduct verification and validation activities for the deployment, installation, and operational transition of network infrastructure and supporting enterprise tools.
  • Identify opportunities to improve network performance and provide sound technical recommendations to the program engineering team.
  • Research, assess, and validate emerging technologies for potential incorporation into program system capabilities.
  • Conduct testing, verification, and validation activities supporting infrastructure deployment, installation, and transition into operational service.
  • Administer and sustain laboratory components at DISA Fort Meade, including patching, baseline management, system maintenance, and lifecycle support.
Qualifications
  • Requires BS in Engineering (or a related discipline) and 5-10 years of prior relevant experience.
  • Experience performing requirements analysis
  • Experience supporting cross-functional teams
  • Self-starter with the ability to work independently and in a team environment
  • Strong written and oral communication skills
  • Strong customer relation skills

Desired Experience and Skills

  • Experience supporting, or strong familiarity with Defense Information Systems Agency (DISA) networks and services.
  • Experience with ITIL service delivery concepts and best practices.
  • Experience with change, configuration and performance management NetOps concepts.
  • Experience with network layered encryption topologies and methodologies.
  • Familiarity with system security, design, and architecture.

Essential Requirements:

  • US Citizenship is required
  • Secret clearance required

 

Additional Information:In compliance with Colorado’s Equal Pay for Equal Work Act, the annual base salary range for this position is listed. Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

 

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

 

About Isys Technologies

ISYS Technologies is an information technology services company that provides engineering, integration, and sustainment services to government and commercial clients. ISYS Technologies is headquartered in Colorado and has offices in Virginia, Maryland, and Washington. ISYS Technologies' services include systems engineering, software development, cybersecurity, and data analytics. ISYS Technologies' clients come from a variety of industries, including aerospace, defense, and intelligence. ISYS Technologies was founded in 2004 and has grown to become one of the fastest-growing companies in the United States.
Learn more about Isys Technologies
Size
650 employees
Industry
Net Income
$5 million
Founded
2004
5 Year Trend
+50%
Revenue
$100 million

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