THE POSITION IN A NUTSHELL

SciensBuilding SolutionsisseekingaTechnical Support Managerresponsible for the efficiency, quality, and accuracy of estimating; fieldtechnicianquality and execution, developing and delivering training curriculums and development of new product offerings all in conjunction with the sales, engineering, and operations departments.

WHAT YOU92LL BE DOING (and doing well!)

• Develop, maintain anddelivera fire alarm system, programming,and smoke control trainingcurriculumfor sales, engineering, project management,and field technicians(four levels of these programs should be developed for beginner, intermediate, advanced, and expert).
• Identify training needs for each technician. Create and maintain training development paths and associated training records for all field technicians.
• Create an Expert Technical Support Specialist(ETSS)group. Identify technicians with required potential and develop them to expert level.
• Meet regularly with ETSS group to discuss and evaluate their skill levelsand responsibilities.
• Create aquantifiableevaluation system for advanced and expert technician levels.
• Provide training and mentoring to technicians to achieve advanced and expert certificationlevels.
• Ensure training room has adequate equipment to support delivery of training classes.
• Review and signoff on all smoke control system designs during bid processto ensure they meet the Company92s quality standards and code requirements.
• Review and sign off on all smoke control system designsbefore submittal to theAuthority Having Jurisdiction (AHJ)to ensure they meet the Company92s quality standards and code requirements.
• Maintain membership and participate in state and national fire code organizations.
• Assist field personnel with resolving complex field technical issues.
• Work with sales to standardize estimating; assist sales with estimating complex fire alarm systems.
• Monitor, evaluate, and keep current fire alarm system tools and equipment to ensure we have the most efficient and up-to-date tools and equipment.
• Interface and assist with the AHJ92s andarchitects/engineers,as needed,to resolve conflicts in design and code.
• Assist with identifying,recruiting, and hiring newadvanced and expert level technicians.
• Monitor and send out correspondence related to equipment, software updates, and recalls.
• Work with local sales and national staff to develop new product offerings. Participate in analysis of such offerings, business case definition, creation of training materials, and knowledge transfer toCompanypersonnel.
• Provide feedback to managementregarding progress against established goals and objectives.
• Work independently, or with others as a team, to complete all tasks and relatedjob responsibilities.
• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

• Must be a Professional Fire Protection Engineer.
• At least10years of experiencedesigning complex fire systems with extensive knowledge of the California BuildingCode,California BuildingFire Code,California BuildingMechanical Code, andCalifornia BuildingElectrical Code, along with NFPA 72.Must have the ability to comprehend and correctly apply these codes to system designs.
• Strong leadership, good written and verbal communication skills,along with software knowledge of AutoCADand the entire suite ofMicrosoftproducts.
• Possess strong training skills;must have the ability to train, develop,and evaluate others.
• Ability to effectively communicate to a diverse group of individuals, includingCompany leadership, regional staff, customers, and vendors.
• Strong, positive team builder witheffectivetime management skills and the ability to multi-task.
• NICET level III.
• Ability to understand the technical aspects of the product lines and applications,as necessary,to make informed management decisions.
• Able to travel by air and/or ground overnight, as necessary.

WHAT WE92RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.
• Tuition reimbursement.

$95k-$105k annually, final offer based on experience