McQuay International

Technical Support Analyst - HVAC - Chillers

McQuay International • $80K — $136K *
US-AnywhereRemote in Minnesota, US
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associates degree or higher in HVAC or mechanical engineering preferred.
  • 4+ years of commercial HVAC experience required.
  • Strong knowledge of commercial HVAC and refrigeration systems, particularly chillers.
  • Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel).
  • Exceptional relationship management and interpersonal skills.

Responsibilities

  • Provide intermediate level HVAC technical support to sales representatives and customers.
  • Manage high volumes of incoming calls and emails efficiently.
  • Accurately log incoming requests in Salesforce CRM promptly.
  • Maintain communication records and documentation within Salesforce.
  • Build sustainable relationships and trust with customers through effective communication.
  • Identify and understand customer needs to enhance satisfaction.
  • Communicate problem areas promptly to ensure timely resolution.

Benefits

  • Multiple medical insurance plan options, including dental and vision coverage.
  • 401K retirement plan with employer match.
  • Paid time off and company-paid holidays.
  • Paid sick time in accordance with applicable laws.
  • Tuition reimbursement available after 6 months of employment.
Full Job Description
Daikin Applied is hiring a commercial HVAC Technical Support Analyst - Chillers! The Tech Support Analyst provides prompt, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through SalesForce.com CRM. In addition, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service.
Location: Remote - Plymouth, MN
What you will do:
  • Provide intermediate level HVAC technical support to sales representatives, customers and service groups
  • Manages large amounts of incoming calls and emails
  • Promptly and accurately enters all incoming requests within Salesforce CRM
  • Maintains communication records, necessary paperwork within Salesforce
  • Reflect correct customer and case details with up-to-date information
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identify and assess customers' needs to achieve satisfaction and takes the extra mile to engage customers
  • Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner
  • Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status
  • Provide weekly and daily updates and reports of cases status and group metrics
  • Provides authorizations for parts warranty request upon identifying quality related opportunities
  • Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance
  • Consults and collaborates with Engineering and Manufacturing on quality and product design improvements
  • May provide coaching, and/or mentoring to a subordinate group or staff member
  • Write service literature, including flow charts and create micro videos
  • Works closely with Manager on metrics, service opportunities, and manuals
What’s in it for you:
  • Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
  • The ability to make an impact and shape your career with a company that is passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications:
  • Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline
  • 4+ Years of commercial HVAC experience
  • Knowledge of commercial HVAC and refrigeration systems - espcially chillers
  • Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
  • Outstanding relationship management and interpersonal skills
Preferred Qualifications:
  • SalesForce CRM experience
  • Bachelor's Degree
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
  • Multiple medical insurance plan options + dental and vision insurance
  • 401K retirement plan with employer match
  • Paid time off and company paid holidays
  • Paid sick time in accordance with the federal, state and local law
  • Tuition Reimbursement after 6 months of continuous service
The typical pay rate for the position ranges from $80,400.00 - $136,800 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location.
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About McQuay International

McQuay International is a manufacturer of HVAC equipment and solutions. The company was founded in 1933 and is headquartered in Minneapolis, Minnesota. McQuay International offers a range of products including air conditioning units, chillers, and air handling units. The company has operations in North America, Europe, and Asia. McQuay International is a subsidiary of Daikin Industries, Ltd.
Learn more about McQuay International
Size
1,000 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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