DescriptionPort is seeking an experienced
Technical Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic Engineering Platform to achieve their strategic business objectives. This position demands a blend of advanced technical expertise and customer-facing skills to drive customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for account growth and value realization.
About Your Day-to- Day:
- Serve as the primary point of contact and trusted advisor, deeply understanding customer technical needs, challenges, and business objectives.
- Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
- Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success.
- Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
- Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.
Requirements- 5+ years of experience in a technical, customer-facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
- Strong technical background in DevOps, platform engineering, and cloud-native environments (CI/CD, Kubernetes, IaC, cloud providers). Familiarity with internal developer portals/platforms and developer experience tooling is a strong plus.
- Comfort with Port's AI capabilities (AI agents, workflow automation) and the ability to guide customers through AI-assisted engineering workflows.
- Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
- Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
- A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
- Ability to work in a hybrid capacity from our office.
