Labcorp's Central Laboratory Services (CLS) Global Study Operations team is seeking a remote Technical Specialist Supervisor. This leader will oversee daily operations for a customer-focused technical team, ensuring strong execution, consistent quality, and exceptional service delivery across global clinical trial support activities.
Job ResponsibilitiesTeam Leadership & Operations
- Supervise day-to-day activities for assigned customer or functional team members.
- Allocate resources effectively to meet project plans and service level commitments.
- Balance workload within the team and support global resource planning.
- Ensure seamless integration of team services and consistent use of SOPs.
- Track progress against goals, monitor performance metrics, and implement corrective actions when needed.
- Maintain timely communication, adherence to procedures, and alignment with departmental strategy.
Talent Development
- Build and develop a skilled workforce aligned with growth plans and budget.
- Set clear performance objectives, provide coaching, and address performance gaps.
- Deliver thorough, timely performance evaluations and interim reviews.
- Ensure accountability for team outcomes and take corrective action when appropriate.
Quality, Continuous Improvement & Issue Management
- Oversee resolution of customer complaints, issues, and concerns in partnership with Project Management leadership.
- Document issues and leverage insights to prevent recurrence.
- Ensure service failures are identified, tracked, resolved, and mitigated through preventative actions.
- Promote a culture of quality, productivity, and continuous improvement.
Customer Delivery & Relationship Management
- Apply best practices in budget oversight, risk management, and milestone tracking.
- Ensure systems (e.g. Workfront) accurately reflect workload and timelines.
- Lead client relationship activities and adapt approach based on customer needs.
- Communicate proactively with customers and consult on the impact of their decisions.
- Understand how each customer defines success and tailor processes and interactions accordingly while maintaining global consistency.
Cross-Functional Collaboration
- Partner with project management leadership to support daily team operations.
- Work with Business Development Directors to understand customer culture and evolving needs.
- Collaborate across CLS functions and business units to remove barriers and optimize delivery.
Minimum Qualifications- High school diploma or equivalent
- 5 or more years of professional experience in a scientific or laboratory environment
- 1 or more years of experience in a supervisory or leadership role
Preferred Qualifications- Bachelor's degree
- 3 or more years of experience working with and optimizing databases
- 1 or more years of experience working in clinical research or drug development
Additional Job StandardsStrong technical aptitude with the ability to understand how databases function, troubleshoot issues, and drive improvements.
Demonstrates solid operational expertise with the ability to interpret, troubleshoot, and translate system and database behaviors.
Shows confident team leadership with the ability to guide, support, and influence others effectively.
Possesses a strong understanding of Labcorp's Global Project Management processes.
Displays excellent interpersonal and communication skills that support effective collaboration.
Performs efficiently in fast-paced environments with shifting timelines and priorities.
Exhibits strong self-organization, the ability to manage competing demands, and well-developed problem-solving skills.
Work Location: US Remote
Application Window: Closes at the end of the day July 15, 2026.
Pay Range: 100-120K
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here.
