Technical SpecialistRichmond, British ColumbiaTo ensure success in delivering our service model you have:
- Completion of a certificate program in computer sciences or related discipline
- Sound knowledge of library systems, functions, procedures and organization
- A strong understanding of the library's mission, vision, values, strategic direction, and understands the needs of the community
- Commitment to ongoing learning and staying updated with technological advancements in the library field
- The ability to work independently, taking initiative to address technical issues and provide efficient support
- Ability to work flexible hours, including evenings and weekends, to accommodate the needs of library operations
- Indigenous candidates and candidates who speak languages in addition to English are welcome and encouraged to apply
We offer:
- An organization of real people with a reputation for innovation and responding quickly to our community's needs. Your colleagues have a passion for literacy and life-long learning and a deep commitment to helping community by sharing their knowledge and expertise
- A library system that provides diverse materials and learning spaces, and creates opportunities to learn, connect and belong
- Competitive salary, benefits and growth opportunities
Job Responsibility Details:- Investigates, troubleshoots, documents, assesses and resolves software and hardware problems on PCs and network systems; refers major and unresolved software problems and hardware malfunctions to appropriate technical specialists and/or vendors; follows up on such matters as required
- Installs and configures new and upgraded software and hardware; implements specific applications such as the automated booking system, security, malware and virus protection
- Provides training and support to library staff and customers on various software applications, including library-specific software and other general software application in an individual or small group setting
- Prepares and maintains a variety of records such as procedures manuals, files and statistical reports; amends and updates operational manuals; recommends policies and procedures related to the use of equipment and software
- Collaborates with other library staff on IT projects, including planning, designing, and implementing new systems and technologies
- Develops and maintains the library's website, including designing and coding web pages, ensuring website functionality, and updating website content
- Keeps abreast of developments in computer software and hardware; advises on cost and benefits of products as requested; estimates costs for future systems and maintenance and equipment replacements
- Performs other related duties as required.
Additional Qualifications Information:- Considerable knowledge of library information systems, including integrated library systems (ILS), discovery layers, and library-specific software applications
- Considerable knowledge of practices and procedures related to the installation and operation of computer hardware and software used in the work
- Considerable knowledge of the policies and procedures governing computer operations as related to the work performed
- Sound knowledge of telecommunication systems, audio-visual systems, and networking technologies
- Sound knowledge of web development technologies such as PHP, HTML, CSS, JavaScript, and content management systems (CMS)
- Sound knowledge of problem definition and solution techniques applicable to the work performed
- Understanding of user experience (UX) and user interface (UI) design principles
- Ability to investigate, document, assess and resolve hardware and software problems and to liaise with vendor representatives and technical specialists on the more complex problems
- Ability to identify problems, solutions, improvements and additional needs related to the operation of the systems
- Ability to design, develop, and maintain library websites, including creating web pages, graphics, and multimedia content
- Ability to setup test environments, identify test plan and conduct quality assurance on the work performed
- Ability to communicate technical information to non-technical library staff and customers in a clear and concise manner
- Skill in the operation of equipment used in the work
Additional Requirements Information:- Completion of a certificate program in computer sciences or related discipline at a technical or post-secondary institution, plus sound experience in IT technical support, preferably in a library setting, or an equivalent combination of training and experience
Required Licenses, Certificates and Registrations:Valid Driver's License for the Province of British Columbia
Application InstructionsApplicants are required to include in their application the following documents:
- A copy of their certificate program in computer science or related discipline at a technical or post-secondary institution. Those who have not yet received their diploma at the time of application are required to submit proof of program completion or anticipated completion.
- A one-page cover letter describing your most relevant experience.
Rate of PayScheduleRe-assignments of weekly schedule or daily shift and/or location will take place as operational needs dictate. The initial schedule is as follows:
Tuesday 8:45am - 4:15pm
Wednesday 8:45am - 4:15pm
Thursday 1:45pm - 9:15pm
Friday 1:45pm - 9:15pm
Saturday 9:45am - 5:15pm
Days of rest are Sunday and Monday.
While the Richmond Public Library thanks you in advance for your interest, only candidates under consideration will be contacted.
Additional Information:Position Status:Regular Full-TimeDuration of Appointment:PermanentGroup:CUPE 718-05Application Posted:6/26/26External Closing Date:7/9/26Openings:1
