In 1989, Wikoff's first continual improvement department was established, adopting a Total Quality Management approach. Over the years, the department has matured and expanded its vision to include not only oversight of the quality management system, but also training programs and employee safety while adopting other improvement methodologies such as lean and six sigma.
RoleWe are seeking a person for a Technical Solutions Manager role. This individual will work remotely and assist our sales efforts with press side customer support, training, and trials. Frequent travel will be required. Hours / Shift will vary depending on customer needs.
Duties & Responsibilities- Trouble Shooting Flexo and Litho Ink Products
- Sales support regarding product selection, test runs, account transitions
- Support and help grow consumable product sales
- Customer training programs
- Data collection, analysis, and reporting
Education/Experience- High school diploma or equivalent.
- 5 years minimum experience in printing industry
Competencies- Strong knowledge of litho, flexo printing processes
- Experience with oil based, energy curable, solvent and water based inks and coatings
- Proficiency in Color Measurement hardware and software
- X-Rite- iQC, IFS, ColorCert
- Curve, pressSIGN
- Techkon Calibri, ChromaQA
- Excellent interpersonal, math, written, and verbal communication skills
- Ability to effectively use Microsoft Word, Excel, PowerPoint, and virtual meetings
- Ability to plan and organize and complete tasks independently
Working Conditions:- Ability to travel > 50% of a month
- Valid passport required with no restrictions for international trave
Health and Safety Responsibilities:- Must work in accordance with Health and Safety regulations, Company Rules, Plant Rules, Customer Rules, policies and procedures.
- Must use or wear equipment, protective devices, or certain clothing as required by the company.
Benefits:- Competitive pay and overtime opportunities
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Employee Stock Ownership Plan (ESOP)
- Career development and training opportunities
- Clean, safe, and team-oriented work environment
This position contributes to a quality product by ensuring overall compliance with defined Product Specifications, the Quality Management System, and the Quality Policy. Additionally, this position promotes a safe work environment by complying with the defined Safety rules, GMP, and regulations at all times.
