Job Description:Title: Technical Services Manager
Reports To: Senior Manager, Technical Services
Location: Houston, TX
Department: Technical Services Team
What You'll Do:The Technical Services Manager will support the technical management of Triton's assets and container fleet across North America, ensuring equipment repairs, depot operations, and maintenance practices meet Triton's technical, operations, and cost standards. Key responsibilities include:
- Manage and analyze maintenance and repair costs across dry, refrigerated, special, tank, and chassis equipment, identifying opportunities to reduce operating costs.
- Oversee depot repair estimates to ensure accuracy, consistency, and timely completion in accordance with Triton and IICL standards.
- Monitor depot performance, including M&R cycle times, average repair costs, estimate accuracy, quality, and service levels.
- Conduct regular depot audits and equipment inspections and work closely with third-party surveyors and inspection partners to ensure compliance with Triton standards.
- Manage relationships with depot vendors and third-party service providers, including service performance, pricing, rate negotiations, and resolution of operational issues.
- Resolve technical disputes involving Triton, customers, depots, and third-party providers and identify opportunities to prevent recurring issues.
- Serve as a technical resource for customers and internal teams, including Marketing, Sales, Operations, and Triton Container Sales.
- Support the onboarding, training, review, and ongoing management of new and existing depot vendors.
- Implement and communicate Triton's maintenance and repair policies, technical standards, procedures, and bulletins throughout the assigned region.
- Partner with senior management on equipment disposition and repair-versus-sale decisions within TriFleet.
- Gather and communicate relevant market, depot, and competitive information to support operational and business decisions.
- Travel regularly throughout the assigned region to support depot operations, audits, inspections, and vendor relationships.
What We're Looking For:- Five to seven years of relevant experience in container maintenance, repair, surveying, depot operations, or technical services, including experience with dry and refrigerated equipment.
- Strong knowledge of container construction, repair methodologies, maintenance standards, and components.
- Knowledge of IICL estimate and repair guidelines for dry vans, dry specials, and refrigerated containers.
- Experience working with container depots, third-party vendors, surveyors, and inspection providers strongly preferred.
- Demonstrated ability to analyze maintenance and repair costs, manage vendor performance, and identify cost-saving and process-improvement opportunities.
- Strong negotiation, problem-solving, and dispute-resolution skills.
- Strong interpersonal and communication skills with the ability to work effectively with customers, vendors, and cross-functional internal teams.
- Proficiency with Microsoft Office and the ability to learn and effectively utilize Triton systems and reporting tools.
- Spanish-speaking capability preferred.
- Ability and willingness to travel approximately 25-35%, including occasional travel on short notice.
- Flexibility to work outside regular business hours when reasonably required.
- Must be able to work on-site four days per week (Monday - Thursday) in accordance with Triton's hybrid work model to support effective collaboration and business operations.
- Must be at a commutable distance (within 50 miles) to the Houston office.
- Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of an employment Visa currently.
You'll Succeed Here If You Are:- Aligned to Triton's company values which include Integrity, Reliability, Creativity, Excellence, Teamwork and Long-term view
- Skilled at monitoring and managing depot performance and conducting regular audits
- and inspections on Triton's equipment and vendor services.
- Experienced with managing regular quality audits several times a year to monitor depot activity, inspection, repair, and cost control to ensure the depot's performance meets Triton's high standards.
- A creative negotiator with the ability to develop innovative yet simple pricing structures.
- Dedicated to process improvement and acting as a change agent to analyze existing procedures and redefine and implement changes where required.
- Diligent and detail-oriented with the consistent ability to apply and manage company policies and requirements with the ability to establish, distribute, and clarify maintenance and repair standards.
- Committed to effectively forming strong interpersonal connections with business owners and key-decision makers with the end goal of constructing and negotiating positive business outcomes.
- A strong communicator who is dedicated to fostering and maintaining strong relationships and delivering the highest level of customer service to internal and external clients.
What We Offer:- Competitive salary
- Bonus potential
- Comprehensive benefit plans
- Generous time off
- Learning and development
- Employee Resource Groups (ERGs)
- Hybrid working schedule of 4 days in the office (Monday - Thursday in office, Friday home)
- Up to 20 Work from Anywhere Days annually (prorated for new hires and subject to manager approval)
How to Apply:Ready to join our team? Visit our career's portal at https://www.tritoninternational.com/careers
We look forward to hearing from you!
