Truist Financial

Technical Services Delivery Manager-Platform Services

Truist Financial$100K — $130K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum of 7 years of experience in infrastructure engineering.
  • Advanced knowledge of cloud, network, database, and middleware technologies.
  • 7+ years in technical program or delivery management in IT.
  • Strong understanding of platform technologies and tools such as AWS, GitHub Actions, Kubernetes.
  • Exceptional written communication, stakeholder influence, and risk management skills.
  • Experience with compliance-heavy environments like NIST and SOX.

Responsibilities

  • Lead delivery plans and roadmaps for platform initiatives, defining scope and milestones.
  • Facilitate execution for large, cross-functional programs like cloud migrations and automation rollouts.
  • Run Agile ceremonies including planning, standups, and retrospectives with a delivery-first mindset.
  • Coordinate with engineering to surface technical dependencies and preempt risks.
  • Act as delivery point-of-contact for executive stakeholders, ensuring clear progress tracking.
  • Ensure operational readiness includes runbooks and compliance artifacts.
  • Manage complex technical issues impacting infrastructure performance for timely resolutions.

Benefits

  • Medical, dental, and vision insurance.
  • Life insurance and disability coverage.
  • Tax-preferred savings accounts and a 401k plan.
  • Generous vacation and sick leave policy.
  • Eligibility for pension plan, restricted stock units, and deferred compensation.
Full Job Description
We are seeking a Senior Infrastructure Engineer to lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization. This is a senior individual contributor role for someone who thrives in complex, technical environments and excels at translating strategic goals into coordinated, on-time delivery.

The Senior Infrastructure Engineer will operate as the execution backbone for platform initiatives1riving alignment across engineering, product, security, infrastructure, and compliance stakeholders. You will be responsible for managing technical delivery plans and capability roadmaps, surfacing risks early, resolving cross-team blockers, and ensuring accountability from idea through implementation.

This role requires a strong understanding of modern engineering practices, including cloud-native architectures, DevOps pipelines, automation platforms, and infrastructure delivery. The ideal candidate will not only manage timelines and milestones but also understand the technical context behind them, facilitating informed decisions, prioritization trade-offs, and progress with urgency and clarity.

Youll work across multiple domains, including compute platforms, container orchestration, API gateways, CI/CD, secrets management, observability, and compliance tooling. Your ability to connect technical dependencies, manage ambiguity, and drive clear communications will be critical to ensuring enterprise platform services are delivered predictably, securely, and at scale. The engineer ensures compliance with Truist Software Delivery Lifecycle (SDLC), Program, Management Lifecycle (PMLC), Enterprise Change Management, and all risk, audit, and regulatory expectations.

This is a high-trust, high-autonomy role for a delivery leader who doesnt need positional authority to influence outcomes, and who brings equal comfort working with engineers, architects, product managers, and senior executives.

Program & Delivery Execution
 Own delivery plans and quarterly roadmaps for platform initiativesdefining scope, milestones, dependencies, and critical paths across multi-team efforts.
 Facilitate execution for large cross-functional programs (e.g., cloud platform migrations, automation rollouts, observability frameworks, policy-as-code enforcement).
 Run planning, standups, backlog grooming, and retrospectives with a delivery-first mindset.
 Drive structured execution through frameworks like SAFe, Scrum, Kanban, or hybrid delivery models.

Technical Context & Coordination
 Partner with engineering and architecture teams to understand solution architectures, surface technical dependencies, and preempt integration risks.
 Coordinate infrastructure provisioning, cloud resource dependencies, API interfaces, or migration activities across teams.
 Understand blockers at a systems level (e.g., IAM constraints, security reviews, cross-environment sequencing) and work them to resolution.
 Facilitating Program Increment (PI) Planning, Scrum of Scrums, and Inspect & Adapt workshops.
 Driving continuous improvement across Agile teams and ARTs.

Stakeholder Alignment
 Act as the delivery point-of-contact for executive stakeholders, product managers, engineering leads, and governance teams.
 Track progress with clear metrics (burn down, velocity, risk register, % complete) and communicate status in an actionable, executive-friendly format.
 Manage stakeholder expectations with transparency and accountabilityno surprises.

Operational Readiness
 Ensure that delivery includes operational artifacts (runbooks, SLOs, documentation, compliance evidence).
 Partner with SRE, DevSecOps, and GRC to validate operational requirements are met pre-deployment.
 Coordinate release planning, change windows, and support readiness across environments.
 Tracking and reporting Agile Release Train (ART)-level metrics such as feature progress, team velocity, predictability, and risk burndown.

This position is office-centric 5 days a week in one of our Truist hub locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.
2. Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
3. Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
4. Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
5. Collaborates with cross-functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
6. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
7. Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
8. Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
9. Provides strong technical guidance, training, and direction to infrastructure teams and lower-level technical professionals.
10. Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Computer Science, Engineering, Information Systems, or related field.
2. Minimum of 7 years of professional experience in infrastructure engineering.
3. Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications
1. 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations.

2. Strong understanding of platform technologies such as:

  • Cloud infrastructure: AWS, Azure, or GCP

  • CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD

  • IaC & automation: Terraform, Ansible, ServiceNow workflows

  • Container platforms: Kubernetes, OpenShift

  • Security & observability: Vault, Prometheus, OpenTelemetry, Splunk

3. Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.

4. Exceptional skills in written communication, stakeholder influence, and risk management.

5. Hands-on experience with tools like Jira, Rally, Confluence, for tracking and reporting.

6. Exposure tointernal developer portalsandplatform product management.

7. Background in software engineering, platform operations, or systems architecture.
8. Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO).

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

About Truist Financial

Truist Financial Careers

Join the dynamic team at Truist Financial, a leader in the financial services sector, and propel your career to new heights. At Truist Financial, we offer more than just job opportunities; we provide a platform for professional growth and innovation in an environment that values diversity and leadership.

Why Truist Financial?

At Truist Financial, we are committed to building a diverse and inclusive workplace where every team member is empowered to contribute their unique skills and perspectives. We believe that our strength lies in our diversity, and we are dedicated to fostering a culture that embraces the differences that make each of us unique.

Explore a World of Opportunities

Whether you're seeking your first internship or a seasoned professional looking to advance your career, Truist Financial offers a range of employment opportunities across various disciplines. Our team is growing, and we are constantly looking for talented individuals who are eager to make an impact.

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Join us and be part of a culture of innovation where your ideas can help shape the future of banking. At Truist Financial, you’ll work alongside industry leaders and have access to cutting-edge resources that foster continuous professional development and innovation.

Develop Your Career

Truist Financial is deeply invested in the career progression of our employees. We offer robust training programs, including leadership development and diversity training, to ensure you have the tools needed to succeed. Our commitment to your growth is reflected in our comprehensive benefits package, designed to support you both professionally and personally.

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Enhance your professional network and connect with like-minded colleagues through our various networking events and community engagement initiatives. At Truist Financial, we believe in the power of connections and the impact they can have on your career.

Join Our Team

Ready to take the next step in your career? Explore the current job openings at Truist Financial. We are hiring across multiple departments, looking for passionate, curious, and innovative individuals to join our team. Check out our available positions and find the one that best matches your skills and interests.

Prepare for Your Interview

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