Abbott

Technical Services Application Scientist

Abbott • $61K — $122K *
Madison, AL 35758In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in life sciences or related field.
  • 3+ years of experience in life sciences or related field.
  • Proficient in molecular biology techniques.
  • Strong data analysis skills using Microsoft Excel or JMP.
  • Proficient in Microsoft Office, including Excel and Word.

Responsibilities

  • Document incoming customer communications promptly.
  • Collaborate with Technical Services and other departments to resolve customer issues.
  • Conduct root cause analysis and troubleshoot customer assay problems.
  • Perform bench-level experiments across product lines.
  • Summarize and document technical issues clearly and accurately.
  • Assist in enhancing existing products and launching new ones.
  • Track metrics to monitor technical services performance.

Benefits

  • Travel requirement is minimal, approximately 15% of the time.
  • Work in a collaborative technical support environment.
  • Opportunity to engage in hands-on laboratory tasks.
  • Exposure to new development projects and product enhancements.
  • Ability to work in an ISO regulated environment.
Full Job Description
JOB DESCRIPTION:

Position Overview

The Application Scientist, Technical Services is responsible for providing outstanding technical support of Exact products to Exact Sciences Clinical Lab customers. This position works in collaboration with others on troubleshooting and resolving customer assay questions or issues in a timely manner. This position will also work on transferring new development projects and bringing enhancements of current products and processes to the customer. This position may include approximately 15% travel.

Essential Duties
  • Receive and document incoming customer communications.
  • Work cooperatively with the Technical Services team and when appropriate internal functional departments to troubleshoot and resolve customer questions or requests in the areas of reagent, consumables, and assay related issues.
  • Support troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
  • Conduct bench level experiments within several product areas.
  • Clearly and accurately summarize and document troubleshooting activities or technical summary.
  • Conduct enhancement activities of existing products or processes and assist in implementation of new product launches.
  • Prepare reports and documentation providing the analysis or summarization of project status and results.
  • Assist with metrics tracking to monitor performance of the technical services team and quality of the product delivered to the laboratory customer.
  • Draft and distribute content of customer communications including customer notifications and technical or service bulletins.
  • Identify, contribute, implement, and report on improvements in processes and products.
  • Clearly, frequently, and accurately communicate with employees and customers in person, via the telephone, or by email.
  • Provide technical and hands-on support to laboratory customers.
  • Apply analytical and troubleshooting skills.
  • Ability to work in a detail-oriented manner with solid organizational skills.
  • Maintain confidentiality of sensitive information.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company's Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability to lift up to 40 pounds for approximately 5% of a typical working day.
  • Ability to work seated for approximately 70% of a typical working day. Ability to work standing for approximately 30% of a typical working day.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day.
  • Excellent customer facing skills and abilities.
  • Ability to follow company safety guidelines.
  • Ability to comply with any applicable personal protective equipment requirements.


Minimum Qualifications
  • Bachelor's degree in life sciences or related field.
  • 3+ year of professional work experience in life sciences, or related field.
  • Demonstrated ability to successfully use molecular biology techniques.
  • Demonstrated ability to analyze data with tools such as Microsoft Excel or JMP.
  • Proficient in Microsoft Office to include Excel and Word.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
  • Authorization to work in the United States without sponsorship.


Preferred Qualifications
  • Experience working in a medical device field.
  • Experience working in an ISO 13485, FDA GMP, or USDA regulated environment.
  • Experience working in a technical support function.
  • Demonstrated understanding of the Quality System Regulations and Service requirements defined therein.


The base pay for this position is
$61,300.00 - $122,700.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Operations Quality

DIVISION:
ONCO Cancer Diagnostics

LOCATION:
United States > Madison : 1 Exact Lane

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 5 % of the Time

MEDICAL SURVEILLANCE:
No

SIGNIFICANT WORK ACTIVITIES:
Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Routine work with chemicals, Work requiring repeated bending, stooping, squatting or kneeling, Work with human blood or other potentially infectious materials

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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