Federal Signal Corporation

Technical Service Specialist (Auto/Heavy Equipment)

Federal Signal Corporation • $60K — $104K *
Elgin, IL 60120In-Person
Manufacturing & Automotive
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Associates degree in Automotive repair preferred, bachelor's degree a plus.
  • ASE Master Truck Technician preferred.
  • 5 years' experience in vehicle/equipment service and repair with mechanical, electrical, controls and hydraulics ideal.
  • CDL license preferred; ability to obtain CDL license required.
  • At least three years' diagnosis and repair experience in various systems (Mechanical, Electrical, Pneumatic, Hydraulic).
  • Ability to read and interpret schematics and mechanical drawings.
  • Strong verbal and written communication skills.

Responsibilities

  • Answer inbound customer calls and emails to diagnose and troubleshoot product-related issues.
  • Conduct follow-up calls to customers to ensure issues are resolved.
  • Lead and review CRM information and provide guidance on warranty evaluations.
  • Update customers and dealers on repair status and progress.
  • Lead diagnostic efforts at dealer locations with assistance from Service Management.
  • Educate customers and dealer personnel on equipment startups.
  • Identify and document potential issues with existing equipment for review.

Benefits

  • Annual bonus potential.
  • Comprehensive insurance options including life, medical, dental, and vision.
  • Paid holidays and vacation.
  • 401(k) plan with matching contributions.
  • Tuition reimbursement available.
  • Smoke-free, drug-free workplace.
Full Job Description
Essential Job Duties and Responsibilities:
  1. Answer inbound customer calls, respond to emails, or respond to request for service to diagnosis and provide troubleshooting assistance to resolve product related issues by utilizing company databases, customer information, and collaboration with other departments. Record appropriate call details and actions in Customer Relations Management (CRM) system.
  2. Conduct follow-up calls to assigned customers to ensure support action provided resolved related issue and elevate unresolved issues to service management team.
  3. Lead and review CRM information for the inside service team and yourself, provide guidance and answer questions by dealers, customers and inside service in evaluating if product repairs and/or issues are covered under products warranty policy or should be considered for a good will or policy adjustment.
  4. Provide updated communications to dealers and customers concerning status of repairs.
  5. With direction/assistance from Service Manager and/or TSS peer group, lead diagnostic efforts as necessary at dealer locations.
  6. Educate customer and dealer personnel on new equipment startups.
  7. Identify potential mechanical, electrical, pneumatic and/or hydraulic issues with existing equipment, document recommended changes and submit to service manager and product service specialist for review.
  8. Learn new products/vehicles and become the Service Specialist for designated products. Visit and install units with dealers and customers. Cross train dealers and inside service.
  9. As assigned, participate in the 24-hour rotating support team and provide technical assistance or service after-hours and weekends.
  10. Provide input and review of technical data, parts bulletin, technical data sheets and other training related materials and notify customers as appropriate.
  11. Maintain accurate and timely records in CRM system to ensure necessary information is accurately recorded.
  12. Make necessary travel arrangement for field service visits and coordinate necessary equipment and parts needed to successfully complete assigned tasks.
  13. Perform other related duties, assignments or special projects as needed.

Position Requirements
  • Associates degree in Automotive repair preferred, bachelor's degree a plus.
  • ASE Master Truck Technician preferred.
  • 5 years' experience in vehicle/equipment service and repair with a combination of mechanical, electrical, controls and hydraulics ideal.
  • CDL license preferred; Ability to obtain CDL license required.
  • Combination of education and field experience will be considered
  • At least three (3) years diagnosis and repair experience in three (3) or more of the following systems: Mechanical, Electrical, Pneumatic, Hydraulic and Hydrostatic is required.
  • Ability to read and interpret schematics and mechanical drawings.
  • Demonstrated strong verbal and written communication skills.
  • Ability to operate a variety of hand tools to assist in the repair process.
  • Ability to travel up to 20% of the time.
  • Proficiency in MS Office products (Outlook, Word, Excel, PowerPoint, etc.) and video photography.

Anticipated Salary Range: $60,841 - $104,300

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Federal Signal Corporation

Federal Signal Corporation is a global corporation with about 3200 employees located in Oak Brook, Illinois. Federal Signal designs, develops, and manufactures security systems, fire rescue products, street sweepers, and industrial vacuums. The company operates in two segments: Environmental Solutions Group and Safety and Security Systems Group. The Environmental Solutions Group segment manufactures and supplies a range of street sweepers, vacuum trucks, and other specialty vehicles. The Safety and Security Systems Group segment offers systems and products for campus and community alerting, emergency vehicles, first responder interoperable communications, and industrial communications.
Learn more about Federal Signal Corporation
Size
3,900 employees
Market Cap
$2.7 billion
Industry
Manufacturing & Automotive
Net Income
$96.2 million
Founded
1901
5 Year Trend
+11.4%
Revenue
$1.1 billion
NASDAQ
FSS
* Ladders Estimates

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