What You Will Do in This Role?- Manage a district office classified as a Tier 1 location based on revenue, complexity, and staffing OR oversee multiple district offices/sites
- Foster a work environment that drives employee engagement, accountability, and pride in ownership
- Build and sustain a strong customer service culture across teams
- Set clear performance expectations, monitor results, and hold teams accountable for achieving business objectives
- Align team goals with organizational priorities to ensure seamless execution of strategies
- Lead the implementation of new processes, initiatives, and cultural improvements that enhance the customer experience
- Drive continuous improvement across processes, services, and innovation efforts
- Partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations Managers during customer engagements to support revenue growth, cost management, and service expansion
- Oversee profit and loss (P&L) performance and ensure financial targets are met
What You Will Need for This Role?- 3+ years of experience in supervising/managing medical service technicians or engineers
- bachelor's degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training required MBA desired
- Valid driver's license
- Excellent customer communication skills that project confidence, enthusiasm, and a professional image
- Ability to lift and/or push 75 pounds and stand and walk for long periods of time
- Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours and travel, as required. Up to 30% travel may be required
KNOWLEDGE, SKILLS, AND ABILITIES- Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations
- Working knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers
- Experience in medical equipment preventive maintenance, repair and handling. Ability to read and understand technical manuals and electric/pneumatic schematics
- Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
- Demonstrates mastery of Profit and Loss (P&L) statements
- Demonstrates a sales aptitude with customers and identifies and brings opportunities to review as part of the territory planning process
- Build employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Primary Job Location:San Antonio District
Additional Locations (if applicable):Job Title:Technical Service Manager II
Company:Agiliti
Location City:San Antonio
Location State:Texas
