Thermo Fisher Scientific

Technical Service Engineer III - Cell Sorting & Spectral Flow Cytometry

Thermo Fisher Scientific$83K — $111K *
US-AnywhereRemote in California, US
Pharmaceuticals & Biotech
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in science/engineering or related field strongly preferred; equivalent 3+ years hands-on experience acceptable
  • 3+ years of experience servicing or troubleshooting Flow Cytometry technologies
  • Preferably equipped with significant hands-on experience in cell sorting instrumentation
  • Experience in multi-user laboratory environments, such as Flow Core Facilities or clinical laboratories, is highly desirable
  • Strong troubleshooting skills in hardware, software, optics, fluidics, and electronics

Responsibilities

  • Provide expert-level technical support for customers utilizing Cell Sorting and Spectral Flow Cytometry technologies
  • Collaborate with researchers globally to optimize instrument performance and analytical outcomes
  • Use remote diagnostic tools to resolve technical issues efficiently
  • Build and maintain strong relationships with field teams, R&D, and customers
  • Engage in continuous learning related to advanced scientific instrumentation

Benefits

  • Comprehensive healthcare coverage including medical, dental, and vision plans
  • Paid time off (at least 120 hours) and 10 paid holidays annually
  • Employee assistance programs and tuition reimbursement
  • Retirement savings programs with competitive 401(k) options
  • Employee Stock Purchase Plan allowing stock purchase at a discount
Full Job Description
Work Schedule
Standard Office Hours (40/wk)

Environmental Conditions
Office

Job Description

DESCRIPTION:
Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Technical Service Engineer III, you'll provide expert-level support for customers using Cell Sorting, Spectral Flow Cytometry, and related Flow Cytometry technologies, collaborating with researchers worldwide to optimize instrument performance and analytical outcomes. You'll utilize remote diagnostic technologies while building strong relationships with field teams, R&D, and customers. This role combines technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation.

The ideal candidate is an engineer with strong troubleshooting and root cause analysis skills who also brings substantial hands-on experience operating, supporting, or troubleshooting cell sorting and spectral flow cytometry instrumentation. Experience working in a Flow Core Facility, Shared Resource Laboratory, or similar multi-user laboratory environment is highly desirable.

REQUIREMENTS:
Education
  • B.S strongly preferred (or equivalent working experience 3+ years hands-on experience with cell sorting instrumentation) or higher in science/engineering, or related field
Experience
  • 3+ years of experience using, servicing, supporting, or troubleshooting Thermo Fisher Scientific Life Sciences instruments or comparable technologies.
  • Hands-on experience operating, supporting, maintaining, or troubleshooting cell sorting and spectral flow cytometry instrumentation is strongly preferred.
  • Experience working in a Flow Core Facility, Shared Resource Laboratory, biotechnology company, clinical laboratory, CRO, or research environment supporting multiple users is highly desirable.
Knowledge, Skills, Abilities
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex hardware, software, optics, fluidics, electronics, and instrument performance issues remotely.
  • Working knowledge of cell sorting, spectral flow cytometry, and flow cytometry principles including instrument setup, quality control, spectral unmixing, compensation, fluorochrome detection, sort optimization, and data acquisition.
  • Ability to perform root cause analysis and effectively distinguish between instrument, software, workflow, and user-related issues.
  • Familiarity with laboratory IT environments, Windows administration, networking concepts, remote connectivity tools, firewalls, VPNs, and system integration is preferred but not required.
  • Strong communication and customer service skills with the ability to manage multiple priorities and effectively communicate technical concepts to both technical and non-technical audiences.
  • Ability to work cross-functionally and across geographic boundaries while managing escalations in a professional manner.


Compensation and Benefits
The hourly pay range estimated for this position based in California is $40.06-$53.41.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount


For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ

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