International Flavors & Fragrances

Technical Service Account Manager

Pharmaceuticals & Biotech
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
  • 3-4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
  • Strong analytical and problem-solving skills with the ability to interpret technical data
  • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred
  • Customer-focused mindset with strong relationship-building skills
  • Self-motivated and results-oriented, able to work independently
  • Strong organizational skills and ability to prioritize in a dynamic environment
  • Ability to collaborate effectively across Sales, Marketing, and R&D
  • Willingness to travel 50% or more

Responsibilities

  • Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
  • Collaborate with sales teams during customer meetings, trainings, and onsite visits
  • Serve as an internal technical expert on assigned product lines, applications, and limitations
  • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
  • Analyze process and laboratory data to identify improvement opportunities and make recommendations
  • Develop tools or models to enhance data analysis and technical decision-making
  • Deliver customer training on product selection, application, and optimization
  • Provide post-sale technical troubleshooting during product testing and implementation
  • Support account planning and identify business development opportunities from a technical and commercial perspective

Benefits

  • Training opportunities
  • Learning and development programs from day one
  • Medical, dental, vision insurance
  • 401(k) plan
  • Vacation and holidays
  • 16 weeks paid parental leave (maternity and paternity)
  • Annual bonus plan
Full Job Description
Job Summary

This role is based in United State and is a remote position. You will be part of a collaborative, technically rigorous, and customer-focused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration. The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Where You'll Make a Difference
  • Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
  • Collaborate with sales teams during customer meetings, trainings, and onsite visits
  • Serve as an internal technical expert on assigned product lines, applications, and limitations
  • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
  • Analyze process and laboratory data to identify improvement opportunities and make recommendations
  • Develop tools or models to enhance data analysis and technical decision-making
  • Deliver customer training on product selection, application, and optimization
  • Provide post-sale technical troubleshooting during product testing and implementation
  • Support account planning and identify business development opportunities from a technical and commercial perspective


What Makes You the Right Fit
  • Bachelor's or Master's degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
  • 3-4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
  • Strong analytical and problem-solving skills with the ability to interpret technical data
  • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred
  • Customer-focused mindset with strong relationship-building skills
  • Self-motivated and results-oriented, able to work independently
  • Strong organizational skills and ability to prioritize in a dynamic environment
  • Ability to collaborate effectively across Sales, Marketing, and R&D
  • Willingness to travel 50% or more


How Would You Stand Out?
  • Hands-on experience supporting fermentation or enzyme-driven industrial processes
  • Prior success in a customer-facing technical or application support role
  • Ability to translate complex technical insights into clear, actionable customer recommendations


Why Choose Us?
  • Training opportunities
  • Learning and development programs from day one
  • Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.


About International Flavors & Fragrances

International Flavors & Fragrances Inc. is a innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages. Our 6,700 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products.

International Flavors & Fragrances Careers

Join the vibrant team at International Flavors & Fragrances (IFF), a global leader in the creation of unique and appealing scents and tastes. At IFF, we are committed to driving innovation and excellence in the sensory experience industry, making it an exciting time to advance your career with us.

Work You’ll Do

At IFF, you will contribute to projects that transform businesses and enhance consumer experiences worldwide. Our team leverages a unique blend of creativity, science, and technology to meet the dynamic needs of our clients. With a focus on sustainability and innovation, your work at IFF will help shape the future of flavors and fragrances.

Explore Job Opportunities and Growth

We offer a variety of job opportunities that allow professionals to utilize their skills in different areas such as research, marketing, production, and sales. IFF is dedicated to professional growth and leadership development, providing employees with the resources and training needed to excel in their positions and prepare for future challenges.

Internship and Employment Benefits

Start your career at IFF with our internship programs designed to give you a comprehensive view of the industry while working alongside seasoned experts. Our internships provide practical experience that complements your academic learning. For full-time positions, IFF offers competitive employment benefits, including health, wellness, and retirement plans, ensuring a supportive work environment.

Join a Diverse and Inclusive Team

Diversity and inclusion are at the core of our company culture. IFF believes in fostering an inclusive workplace where diverse ideas and perspectives lead to innovative solutions. Our commitment to diversity training ensures that all team members feel valued and respected.

Networking and Professional Development

IFF encourages continuous learning and networking. Employees have access to a variety of professional development programs and are encouraged to engage in networking events that connect them with industry leaders and peers. This supportive network is vital for career advancement and personal growth within the company.

How to Apply

Ready to bring your passion for flavors and fragrances to IFF? Explore open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players. Start by submitting your resume and preparing for an interview that could lead to a fulfilling career at IFF.

Stay Connected

Keep up to date with the latest industry trends, company news, and career tips by joining our community. Discover the exciting and rewarding opportunities that await at International Flavors & Fragrances.

Search IFF Jobs

Whether you are a seasoned professional or just starting out, IFF has a position that will match your skills and help you achieve your career goals. Join us in our journey of discovery and innovation in the world of scents and tastes.

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Learn more about International Flavors & Fragrances
Size
24,000 employees
Market Cap
$26.3 billion
Industry
Net Income
$363.2 million
Founded
1833
5 Year Trend
+30.2%
Revenue
$5 billion
NASDAQ

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