Responsibilities:1. Strategic Collaboration and Market Development
- Partner with DSMs, BDMs, and the RSTM to create and execute market-specific sales and service strategies.
- Identify opportunities to grow sales within specific product categories, customer segments, or markets.
- Conduct regular business review meetings to evaluate progress, address gaps, and adjust plans.
- Implement initiatives to enhance the Hayward experience, including aftermarket support, training, and service network optimization. 2. Service Network Management
- Build, train, and maintain a robust network of service providers to perform repairs and support Hayward products.
- Identify and recruit service providers to address network gaps.
- Serve as a technical resource and resolve escalated service issues.
- Train service providers directly or in collaboration with the RSTM. 3. Territory Management and Sales Support
- Manage territory budgets and contribute to annual sales planning.
- Support trade customers, including builders, retailers, dealers, and service providers, to achieve sales goals.
- Conduct customer visits with DSMs to strengthen relationships and onboard new dealers.
- Facilitate training events and participate in trade shows and other local events to engage customers. 4. Technical Expertise and Customer Support
- Act as the local corporate presence for technical services, proactively managing customer relationships through site visits, feedback, and training.
- Address and resolve escalated customer service issues.
- Conduct on-site repairs or education sessions as needed.
Qualifications:Requirements
- High school diploma required; 4-year degree or pool industry experience preferred.
- 3+ years of technical experience in the pool industry, ideally in a field-management role.
- Expertise in swimming pool products, repairs, and applications. Proficiency in business tools and reporting systems.
- Strong skills in problem-solving, collaboration, and project management.
- Reside within Long Island to facilitate effective coverage.
Pay Range:USD $80,000.00/annualized - USD $100,000.00/annualized
