High school diploma required; bachelor's degree or equivalent pool industry experience preferred.
3+ years of technical experience in the swimming pool industry, especially in field service or territory management.
Solid understanding of pool equipment, automation systems, repairs, and installation.
Strong communication, relationship-building, and customer service skills.
Excellent problem-solving, organizational, and project management abilities.
Proficient with Microsoft Office and business reporting tools.
Must reside within the Riverside County area.
Responsibilities
Partner with sales and training managers to create effective territory sales strategies.
Identify growth opportunities in market share across product categories and customer segments.
Participate in business reviews to assess territory performance and adjust strategies accordingly.
Drive initiatives to enhance customer experience through technical and service support.
Develop and maintain a high-performing network of authorized service providers.
Recruit new service partners to expand territory coverage.
Serve as the technical resource for escalated service issues and provide product support.
Conduct technical training for service providers and collaborate with training managers.
Benefits
Opportunity for professional development through technical training.
Work closely with a dedicated sales and service team.
Engagement with a wide range of customers, including builders and retailers.
Opportunity to impact customer satisfaction and service quality.
Access to a broad service network for support and collaboration.
Full Job Description
Responsibilities Strategic Collaboration & Market Development
Partner with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service & Training Manager (RSTM) to develop and execute territory-specific sales and service strategies.
Identify opportunities to grow market share across product categories, customer segments, and key accounts.
Participate in regular business reviews to evaluate territory performance, identify opportunities, and adjust strategy as needed.
Drive initiatives that enhance the Hayward customer experience through technical support, training, aftermarket service, and service network development.
Service Network Management
Build, develop, and maintain a high-performing network of authorized service providers.
Recruit new service partners to strengthen territory coverage where needed.
Serve as the primary technical resource for escalated service issues and product support.
Deliver technical training to service providers independently or alongside the Regional Service & Training Manager.
Territory Management & Sales Support
Manage territory resources and contribute to annual planning and budgeting activities.
Support builders, dealers, distributors, retailers, and service providers in achieving sales and customer satisfaction goals.
Conduct joint customer visits with the sales team to strengthen existing relationships and onboard new customers.
Lead product demonstrations, technical training sessions, trade shows, and other customer engagement events throughout the territory.
Technical Support & Customer Experience
Serve as Hayward's local technical representative and trusted advisor for customers within the territory.
Build strong customer relationships through regular site visits, technical consultations, and ongoing support.
Resolve escalated product and service issues in a timely and professional manner.
Perform on-site troubleshooting, repairs, and educational training as needed.
Qualifications
High school diploma required; bachelor's degree or equivalent pool industry experience preferred.
3+ years of technical experience within the swimming pool industry, preferably in a field service, technical support, or territory management role.
Strong knowledge of pool equipment, automation systems, repairs, installation, and troubleshooting.
Excellent communication, relationship-building, and customer service skills.
Strong problem-solving, organizational, and project management abilities.
Proficient with Microsoft Office and business reporting tools.
