Job Description

The Technical Program Manager, Portfolio is responsible for delivering value to the organization through their ability to coordinate product release deliverables, drive continuous improvement through critical thinking, training, measurement, and transparency. They are responsible for developing people through mentoring and coaching. They will apply agile principles and practices across programs to ensure coordinated delivery of high-value solutions. The Technical Program Manager, Portfolio works with multiple cross-functional teams and their peers with an eye toward continuous improvement.

Job Duties
Works collaboratively with other Program Managers, Product Managers, Product Leaders, Senior Engineering Managers, Architects, business, and Ed Tech stakeholders to identify and ensure strategic alignment, track and resolve dependencies, and promote successful conflict resolutions.
Builds cross program/team relationships.
Facilitates the implementation of and leads program governance.
Tracks and reports on program health and delivery progress.
Implements measurement systems that provide empirical insights into value delivery and opportunities to improve. Limits work in progress and ensures successful commitments and objectives that are outcome and impact based.
Drives toward continuous operation improvement through analysis of data and inspecting and adapting practices.
Is bold and data-driven when uncovering and communicating issues.
Collaborates with Product Managers, Technical Leaders, and other key stakeholders to create and maintain a program roadmap of value-based and outcome-driven deliverables that align tightly with organizational strategy.
Focuses on communication and documentation of objectives to maximize transparency and alignment.
Asks the difficult questions that drives the successful delivery of outcomes.
Actively participates in community development of project and agile roles and the establishment of and adherence to guardrails, policies, and best practices.
Acts as an agent of change as we strengthen our agile mindset across the organization. Works with Agile Coaches and Scrum Masters to continuously improve agility and foster an environment of self-organization and highly accountable teams.
Supports teams with meeting their commitments through removal of impediments and facilitation of resolution and action-oriented conversations.
Works with leadership to establish and facilitate value-add Program Increment (PI) events on a recurring and predictable cadence.
Performs other job-related duties as assigned.

KSAs
Adept at coordinating and delivering large and complex solutions that require the coordination of multiple stakeholders, project teams, Scrum teams, Product domains, and vendors.
Ability to effectively train individuals at all organizational levels and an expert in agile practices and tools.
Emotionally intelligent and a true leader-who-serves. Is there to help the teams do their best work. Is humble, introspective, and willing to experiment and try new ways of working.
Skilled at protecting the teams, helping them to focus and accelerate value delivered.
Demonstrated ability to understand value streams and execute on organizational strategy, translating tactical/technical approaches into user value statements.
Expert facilitator with a bias for resolution and action over extensive deliberation.
Demonstrates critical thinking and exhibits excellent judgment.
Takes pride and ownership over the quality of our products.
Experienced servant leader, adept at facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and improvement of organizational transparency.
Excellent communicator, able to gain the trust of the teams, stakeholders, and leadership.
Excellent written, oral, presentation, and interpersonal skills.
Solid understanding of both Agile, Lean, DevOps, and Waterfall methods and principles.

Minimum Qualifications
Bachelor's Degree in Computer Science or a related field
7 years of relevant experience as a Project Manager, Scrum Master, Release Train Engineer, or Program Manager
Experience working in traditional and agile environments
Proficient in tools such as JIRA, Rally, VersionOne, Microsoft Suite, Lucid, etc.
Experience in managing enterprise level programs
Experience with SAFe, Scrum@Scale, or other enterprise agile frameworks
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications
Master's Degree in a relevant field
Experience in higher education, education technology, eLearning development, or relevant field
Certified Program Manager, SAFe 5 Release Train Engineer, or other enterprise framework
Experience querying data and building reports using PowerBI, Tableau, or similar tool
Strong technical understanding and ability to grasp engineering, infrastructure, and security concepts
Ability to articulate and achieve agile vision through effective organizational change management
Experience with large systems integrations
Broad knowledge of project management
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.